Corrine Swindle Email and Phone Number

• Generate, review and analyse daily service assessment report, creating tasks for follow up in Procura (Customer Management System)• Accurate coding and allocation of costs to client care package budgets• Maintain and forecast stock inventory of Personal Protective Equipment (PPE), audit, identify and report discrepancies • Manage and assign incoming email correspondence in shared mailbox. Refer matters to relevant team member drawing their attention to urgent items. Create and maintain various email distribution lists • Creation of goods and service purchase requisitions using Coupa (Financial System), goods receipting and processing invoices for payment. Identify and resolve purchase order and invoicing issues• Process vendor applications, recommend suppliers and obtain quotes for goods and services• Coordinate documentation required for the creation of supplier contracts and request execution of contract in ICM system (Icertis Contract Management)• Monthly reconciliation of petty cash• Provide efficient and friendly service to clients, health care workers, suppliers (telephone, email and in person) • General administrative support to the Lachlan region

• Research and reference internal and external resources such as NSW legislation, Transport for NSW, Service NSW and Fair Trading NSW websites to generate a professional response exercising tact, judgement and initiative that provides up to date and accurate information to customer enquires received via Salesforce, email and mail• Correctly identify matters that require referral to management or another government agencies providing an accurate summary of details and supporting information via email, and follow up, providing feedback to the customer• Comply with privacy requirements and legislative obligations ensuring confidentiality, privacy and integrity of information is not compromised • Complete a high volume of customer transactions accurately and efficiently on behalf of various Government agencies such as Transport for NSW and Department of Fair Trading whilst maintaining a high level of customer service• Process transactions received via email and mail including but limited to owner builder permit applications, contractor licence applications and renewals using multiple software programs such as Drives, Siebel/GLS and Salesforce• Accurately complete end of day banking, balancing cash, cheque and credit card transactions completed in multiple systems by all team members throughout the day• Work in a team within a high-volume environment and achieving team KPIs within service standards• Perform work as required in line with capabilities to contribute to the success of Service NSW objectives • Ability to accurately conduct basic cheque and credit transactions and reconcile to generated balances in accordance with Service NSW policy Provide timely, high quality customer service to customers consistent with Service NSW vision, mission and values, as assessed by internal reviews and customer feedback Knowledge with MS Word/Excel/PowerPoint & Outlook

• Source parts and suppliers, negotiate costs and evaluate lead times for manufacturing process needs• Generate purchase order report to check data accuracy and balance costs ready for accounts payable• Develop relationships with vendors and work with Operations Manager to establish operational requirements• Create and manage purchase orders, approving invoices for payment through Ostendo (Financial System)• General administrative tasks

• Analysis tracking progress of labour, materials & consumables for sales orders, analysing actual costs against forecasted budgets & reporting of potential overspend on jobs • Assist with the co-ordination, maintenance and administration of projects • Efficient data entry of daily time sheets and leave management for payroll purposes • Develop, implement, maintain and monitor national safety checklists • Schedule and conduct audits to maintain inventory accuracy. Input data from audits and generate reports in Netsuite (Financial System) and provide justification for discrepancies • Conduct internal WHS audits, create report and action plans on findings. Communicate and follow up action plans • Source and present safety training and changes to policy and procedures• Organise meetings, catering and arrange travel and accommodation bookings • Coordinate and manage safety registers, checklists and online training nationally• Provide high level administrative support to the APAC Operations Manager and Global QAHSE Manager• Petty cash custodian – manage, reconcile and reimbursements• General administrative tasks including reception, manage the repair of office equipment and building facilities, mail, maintain stationery and consumables

• Determine feasibility of granting loans and lending risk, prepare financial and regulatory reports. Maintain and apply a thorough understanding of the bank’s credit policy, client eligibility and all necessary business practices to ensure the submission of accurate and complete loan application packages• Gather, analyse and discuss credit and financial information for determination of credit quality and appropriateness of bank products and services• Liaise with Branch Manager, Area Manager, Financial Advisors and Insurance Specialists to ensure difficulties are addressed and opportunities are identified, allowing financial plans to be implemented and goals to be achieved, internally and externally• Partner with branch employees developing, communicating, and implementing sales strategies in order to meet/exceed business objectives, and exchange leads/referrals• Consult with customers and prospects in order to understand and identify their financial goals and needs• Build, develop, and maintains profitable lending and deposit relationships with new and existing customers.• Conduct interviews and submit loan applications after satisfaction that compliance to lending policies and procedures are met• Achieve quarterly goals through business generation of loans, deposits, cash management, insurance and other products