Director of Managed Services / Salesforce.com Consultant / Certified Salesforce Administrator / Sr Business Analyst - Support multiple companies as their Salesforce Administrator - Completed multiple Salesforce implementations and migrations - Participate as a team member on Salesforce projects in various roles - Assist sales team by creating and conducting demonstrations for potential clients - Create processes for on-boarding new customers & department best practices / procedures - Develop service 'packages'​ as a part of our Salesforce.com offeringsOnCourse Learning, Waukesha WIAgile / scrum team member on project to integrate newly acquired company's data and processes. Responsible for creating fields and objects in Salesforce.com, preparing and loading data, writing workflows and reports so that the companies can process orders, maintain customer data, and market to prospects (Marketo) through Salesforce.com. (Demand Tools - CRM Fusion, Jitterbit, Jira, Confluence)Avanti Wind Systems, New Berlin WIImplemented Salesforce.com, Continue to provide user training and make improvements to increase adoption by the sales team.

(Purchased by Advanced Disposal November 2012)Salesforce Administrator for: Sales Compensation Program, Qvidian Suite, Xactly Incent, Pardot & Salesforce org. Develop, implement and support sales & marketing systems and related projects to assist in driving revenue growth. • Developed systems strategy based on an extensive needs/gap analysis throughout the company. • Assembled a steering committee to guide systems projects. Facilitated kick-off meeting where the top 10 needs were compiled and prioritized. • Created reports, workflows, fields, views, user profiles and made changes identified to improve system usability and functionality. Researched and attached applications from the App Exchange. Wrote documentation, QRGs (quick reference guides) and other training materials. Cleaned, improved & refreshed data. Provided webinar training sessions.• Managed projects to draft new sales compensation plans and the selection of a processing system. Conducted status meetings with a cross-functional management team of 10 to draft language. Resolved issues, attained consensus, maintained documents, reviewed with legal, compiled FAQs, built presentations and conducted off-site meetings and webinars to roll-out new plans and provide system training to sales staff and management.• Led sales compensation system implementation project (system selection to go-live) for Xactly Incent that utilizes reports and data extracts from Trux, Peoplesoft, Salesforce.com and Ceridian. Coordinated efforts between the various IT teams (internal and external) and conducted user acceptance testing. The project ended on-time & within budget. • Installed and configured Pardot for Marketing.• Managed systems: Salesforce.com, Xactly Incent, Xactly eDocs, Qvidian Suite: Proposal Master, RFP Master and Presentation Builder.

Home, Life and Business Organizing ServicesOffered organizing services, classes, project management and consulting services to people in their homes and businesses. Examples of Project Work:• Enabled e-commerce on client’s web site in time for brief seasonal sales period. Identified issues, then coordinated efforts between 3 companies to solve the problem. Performed operational tasks to expedite the project, such as updating inventory in SAGE MAS-90 System to get the job done.• Ghost-blogged, marketed and managed site content to improve search engine optimization (SEO). • Developed a SharePoint document repository for the HR department of a Fortune 500 company. Created standards, file naming conventions, wrote documentation and trained employees.• Researched and organized documentation for a law suit which garnered the client over $50,000.• Appeared on WTMJ-4 TV morning news, Fox-6 TV news and at the Home and Garden Show.

Select, test and sell used computers and electronics on eBay, or direct to brokers and private buyers. Seek buyers and brokers interested in used equipment through Twitter, networking, blogging and online research. Determine or negotiate pricing. Develop and manage related processes including marketing (online, social and traditional), inventory, warehousing, selling, shipping (freight, UPS and post), and financials to prepare the department for growth. Prepared the department for my departure by procuring an outside firm to post items so the business could continue in my absence.

Brought in as SBA to ramp up and after a few months was promoted to PM to manage a SQL Server-based data warehouse and multiple related projects with an IT team of 16-25. The project involved many cross-functional contributors, on and off-site. Data from two different mainframe claim systems was mapped and merged into the data warehouse (ETL). The warehouse utilized a star schema design and was probably the largest SQL warehouse in the country at the time, pushing Microsoft’s limits. • Responsible for several simultaneous projects as well as other's projects developing data feeds, tables, data marts, metadata, reports and queries to meet internal and external customer requirements. • Presented status to Executive Steering Committee, identified and resolved issues and risks, wrote documentation, and coordinated resources.• Oversaw operational functions such as daily loads, feeds and reports, metadata, and Business Objects (OLAP) user training. Wrote back-up and retention policy.• Developed a time tracking system in Access for employee entry of hours to be charged back to departments (cost centers) via a feed to the General Ledger. Provided testing for the conversion of the working prototype to Basic.• Co-authored an internal project methodology based on Microsoft Solutions Framework.

Managed a team of 14: quality assurance, marketing reporting, sales contact management (CRM), operations reporting, word processing, special events and reception. Personally responsible for special projects, ad-hoc business intelligence, computer/software procurement, forms management, office environment, building lease relationship and regional budget monitoring. • Persuaded management that computers would improve communications and the sharing of data and information. Coordinated the acquisition and installation and personally trained individual management staff. • Led project to standardize, define and consolidate management reporting across corporate departments to improve usability and understanding while eliminating redundancy. Developed a dashboard for the President using the new data generated.• Coordinated a 350-person office move to reduce office space and costs.• Reduced forms costs by $30,000 by directing changes identified through an in-depth analysis of each form and the Forms Manager’s strategies and procedures.• Acted as technical liaison between IT department and management.

Developed sales reporting and proposal system, maintained the Marketing Information System (a contact management system, CRM), and built a competitive database. Promoted to Survey Department to conduct monthly customer satisfaction surveys and others. Wrote survey instruments, tabulated and reported results using dBase IV. Promoted through 3 Research Analyst positions to Team Leader Corporate Surveys. • Increased internal customer satisfaction, reduced charge-backs and increased productivity by developing a dBase IV program so recipients could run cross-tabulations with accurate results. • Self-taught on key office technologies and became the regional IT contact within a year.

• Motivated, coached and supervised a staff of 20 sales people. • Resolved merchandise and customer issues as "Senior-on".• Stepped into buyer's position during inventory in his absence.• Negotiated pricing and advertising with vendors.• Summarized and recapitulated sales events, store volume and merchandise sell-throughs.• Tested new systems for order placement & distribution and replenishment.• Monitored inventory levels to maintain appropriate volumes for regular sales and events.• Balanced purchase journals, identifying and correcting errors.• Provided samples, photos and descriptions to advertising, proofed ads.Departments: crystal, glass & holloware, Waterford, china, dinnerware, barware, men's sportswear, young men's, men's designer, sporting goods, blouses, stationery, toys, candy.