Serve as a liaison between lenders, mortgage brokers, attorneys, clients, and their real estate agents. Work directly with lenders to prepare closing statements including CD’s, Alta’s, and HUD’s for residential purchases and refinances. Update payoffs when needed for delayed refinances. Review the closing package from the lender to ensure there are no errors and then organize it for the attorneys to facilitate a smooth closing. Correspond with clients and their agents to gather information and resolve issues prior to closing day. Examine vesting on the deed and deed of trust to certify they match.

Receive the closing documents after the attorneys have handled the closing and notarized all necessary components. Responsible for submitting funding documents to lenders that require funding approval, and uploading documents to SimpliFile to be recorded by the attorneys. Review deeds for necessary corrections prior to uploading them. Collaborate with the pre closing paralegals to make sure all documents for the closing are in the file. Scan and organize all of the documents into the online database to ensure there is a digital copy of each file. Send out final executed closing statements when needed. Confirm that all invoices match checks and deliver them to the attorneys for authorization.

First point of contact for all clients and their real estate agents throughout the transaction. Opened purchase and refinance contracts. Scheduled all appointments and maintained the calendar. Answered and routed calls to the paralegals and attorneys. Received, sorted and routed incoming mail. Kept track of all outgoing mail on a mail list. Ordered supplies and kept an organized stockroom. Maintained an organized front desk area. Create FedEx labels in SoftPro and ensure closing packages are mailed to the correct party.

Welcomed, registered, assigned rooms, and issued room keys to the guests. Provided information about services available in the hotel and in the community. Verified how the customer will pay for the accommodation. Promoted and upsold guest rooms. Customer service interface at all times. After a guest checked-out - advised housekeeping which rooms have been vacated and were ready for cleaning. Kept inventory of all room reservations. Answered telephones and took messages, handled guest mail, and other administrative duties. Additional responsibility was being the liaison for social media. Responsible for training and mentoring of new guest service representatives and ensured the smooth flow of day-to-day duties

Provided a shopping experience that would encourage customers to return. Demonstrated good product knowledge, friendly personal presentation, and professional handling of all clients. Cash register functions as required to ensure accuracy and efficiency. Assisted with planogram changes including store map, wall, fixture, merchandising mix, etc. Followed the visual standards for proper presentation, and housekeeping standards, cleanliness, and neatness. Understood and complied with company policies and procedures. Maintained professionalism at all times. Responsible for making sure the depositing of cash at the end of the evening is accurate.

Managed the end-to-end delivery of a new performance management process. As interim assistant, responsible for assisting store managers with day-to-day operations while encouraging the team to meet daily goals and uphold professional standards. Review and audit product invoices and supplies. Ability to apply sound business principles and practices. Responsible for vendor management and supply procurement. Created a new system for maintaining and organizing records. Provided associates with product knowledge while staying current on promotions. Assisted in returns and exchanges ensuring all client needs are met.

Maintained consistent sales through retention and utilization of the my client database and consistently achieved bonus targets. In addition to being a Sales Associate, I was offered an additional role and became Alex and Ani, New Haven’s social media liaison. My objective was to drive sales through online presence and promote the company philosophy through creative visualization. Received artistic recognition via the corporate social media platform, on more than one occasion.