I am responsible for the day to day operations of the charity, including the management and supervision of paid staff and volunteers. I am responsible for recruitment, training and any HR matters. I am also responsible for the accurate recording of income and expenditure aswell as accounts and payroll. I also handle the Charity social media accounts and develop links with outside organisations and the community.

Working as part of the very busy Recruitment team I was responsible for the on boarding of Police Officers and other staff making sure to provide a great candidate experience whilst completing pre-employment checks and issuing offer letters and contracts etc. I also did some work on the HR Helpdesk assisting with flexible working applications, sickness etc.This was a Fixed-Term contract.

I worked within a Telephone Based Debt Relief Order Unit in Durham. I was responsible for taking on referrals from any MAS funded bureau for clients who wish to proceed with a Debt Relief Order Application. Once we received a referral, a telephone appointment was then made to gather all the required information to complete the online DRO application on behalf of the clients.

I was a face to face debt caseworker for Citizens Advice Cuonty Durham after Sedgefield & District CAB merged with Greater Durham from the 1st April 2014. I worked 24 hours per week on the face to face debt contract opening a minimum of 6 new cases per week. I also was an approved Debt Relief Order Intermediary. I then returned to work after maternity leave and prior to this was working 35 hours per week with higher weekly targets (9 per week). I gained experience of dealing with clients cases from initial interview and throughout the debt process until the client was advised of all suitable options and had chosen their preferred route and I assisted with this route until the case could be closed. This could include negotiating with priority creditors, token offers, debt management plans, debt relief order or bankruptcy or in some cases just advice on how the client can deal with their situation themselves should they not wish to follow the CAB’s procedure. Prior to this post I was employed by the Bureau as a Legal Services Commission Debt Adviser for 3 years until the contract ended in April 2013. I worked to the stringent requirements of the Legal Aid contract and in the last 12 months met the requirement of a self- supervising caseworker.

Working with the money advice team providing clerical support. Responsible for general administration duties relating to debt casework from entering cases on to CASE to sending letters and recording correspondence sent and received.