Successfully trained & managed a team of 4-6 transportation assistants. To help monitor 20+ customers and report daily details by tracking and tracing, scheduling pickup and deliveries appointments using a variety of logistics tools for 100+ intermodal loads across Canada, US, and parts of Mexico from start to finish.Created a training manual and established a team structure from scratch, utilizing Microsoft Teams to manage daily tasks. Preventing critical errors, implementing cost-saving strategy, and maximizing on time management and communication, thus providing the very best customer service while minimizing assessorial charges.Proficient with decreasing high tension situations and providing fast problem solutions.

Prepare, review and send quotes to customers. Process purchase orders, and produce paperwork for the shipping department, using the QuickBooks system. Sending and collecting invoices. Received and screened a high volume of internal and external communications. Working under high levels of stress and adapting to always changing demands. Achieving work goals in a smoother office environment, creating spreadsheets to monitor work progress, and giving progress reports to upper management.