Cort Day Email & Phone Number

Philadelphia, Pennsylvania, United States

As part of Wharton People Analytics, documents admin and technology processes for People Lab, a self and peer evaluation platform that advances the science of assessment and individual development through data-driven insights.

Malvern, Pennsylvania, United States

Coordinated the work of a team responsible for managing/executing documentation and testing activities required to stand up an Enterprise ERP system (JDE) following divestiture from Johnson & Johnson. Coordinated the work of a team responsible for managing/executing documentation and testing activities required to stand up an Enterprise ERP system (JDE) following divestiture from Johnson & Johnson. Responsibilities included testing management (testing system admin), requirements… Show more Coordinated the work of a team responsible for managing/executing documentation and testing activities required to stand up an Enterprise ERP system (JDE) following divestiture from Johnson & Johnson. Coordinated the work of a team responsible for managing/executing documentation and testing activities required to stand up an Enterprise ERP system (JDE) following divestiture from Johnson & Johnson. Responsibilities included testing management (testing system admin), requirements management, Change Management process management (CM system admin), and SDLC documentation, including the system validation, testing, and internal system and process SOPs. Liaised closely with Quality partners throughout the project. Managed training compliance for entire project team.ACHIEVEMENTS/HIGHLIGHTS- Coordinated testing and documentation for multiple software releases per week.- The project included the design, implementation, and documentation of a new, GxP-compliant Change Management process and systems during testing.- Successfully completed all releases prior to the Transition of Services deadline. Show less

West Chester, Pennsylvania, United States

As member of the Governance Team, oversaw the Change Management and System Integration/UAT testing activities of a system upgrade of an Enterprise ERP system (JDE). Responsibilities included the coordination and/or production of project SDLC documentation, including SOPs. As mandated by a CAPA, designed, implemented, and documented a new GxP-compliant Change Management process and toolset. Liaised closely with Quality partners throughout. Prior to that, designed and executed Change… Show more As member of the Governance Team, oversaw the Change Management and System Integration/UAT testing activities of a system upgrade of an Enterprise ERP system (JDE). Responsibilities included the coordination and/or production of project SDLC documentation, including SOPs. As mandated by a CAPA, designed, implemented, and documented a new GxP-compliant Change Management process and toolset. Liaised closely with Quality partners throughout. Prior to that, designed and executed Change Management and Application Security controls for an order-to-cash system, including authoring policies and procedures, performing SOX testing, and audit support (front room, backroom, prep room). Liaised with Business and Quality to define roles for new system during system replacement project. Managed at various time the work quality and deliverables of other writers/analysts.ACHIEVEMENTS/HIGHLIGHTS- No audit findings or SOX certification issues on in-scope processes. - Successfully closed CAPA by designing new IT process with GxP-compliant tools. - Gained in-depth knowledge of computer system validation frameworks Show less

West Chester, Pennsylvania, United States

Created work instructions and training material, executed UAT test scripts, led training sessions for implementation of an instance of JDE (Enterprise Resource Planning) software.ACHIEVEMENTS/HIGHLIGHTS- This engagement served as a value proposition to management in favor of a longer-term engagement in a role with more responsibility.

Pasadena, California, United States

Worked in the IT compliance group (Quality Process Management) to create and document business processes in Corporate IT division of nationally prominent mortgage bank. Created policies and procedures for IT Operations ITIL processes, including release management, incident management, problem management, as well as software license compliance, business continuity, server implementations and decommissions. For quarterly Sarbanes-Oxley (SOX) certification, reviewed and updated multiple IT process… Show more Worked in the IT compliance group (Quality Process Management) to create and document business processes in Corporate IT division of nationally prominent mortgage bank. Created policies and procedures for IT Operations ITIL processes, including release management, incident management, problem management, as well as software license compliance, business continuity, server implementations and decommissions. For quarterly Sarbanes-Oxley (SOX) certification, reviewed and updated multiple IT process documents quarterly. Used documentation process to resolve issues between IT teams. ACHIEVEMENTS/HIGHLIGHTS- Met all deliverable deadlines for documentation, SOX certifications, audits.- Managed the workload and deliverables of an offshore team of technical writers. Show less

New York, New York, United States

Managed support-related components of a software product launch, including client training, user documentation, implementation of an issue tracking tool and a product-support web site. Responsibilities included authoring marketing copy (product descriptions), knowledge base content, case studies.ACHIEVEMENTS/HIGHLIGHTS- Managed junior tech writer/tech support position. - Oversaw the successful launch of software support site.

New York, New York, United States

Created end-user documentation for a Web-based data visualization tool. Deliverables included user manuals and a reference guide. Worked with developers to assess the effectiveness and correctness of the user interface and to test the software. Wrote software tutorials and designed curriculum for training classes. Wrote, edited, and produced training documentation.ACHIEVEMENTS/HIGHLIGHTS- Wrote the original manuals and white paper for the product.

Fremont, California, United States

Created and updated field service manuals and user manuals for thin film measurement (hardware) systems used to monitor integrated circuit fabrication process. Work product included service procedures, diagnostic procedures, system descriptions, interface documentation, and application (job) specifications for proprietary operating software. ACHIEVEMENTS/HIGHLIGHTS- Demonstrated ability to adapt quickly to complex new terminology and to translate engineers’ input to easy-to-follow… Show more Created and updated field service manuals and user manuals for thin film measurement (hardware) systems used to monitor integrated circuit fabrication process. Work product included service procedures, diagnostic procedures, system descriptions, interface documentation, and application (job) specifications for proprietary operating software. ACHIEVEMENTS/HIGHLIGHTS- Demonstrated ability to adapt quickly to complex new terminology and to translate engineers’ input to easy-to-follow procedural and reference formats. - Released Service Manual to coincide with product release for the first time in company history. Show less

Master Of Fine Arts - Mfa

Ba