Carlos M. Cortés Email & Phone Number

Fayetteville, North Carolina, United States

Fayetteville, North Carolina

Organize and coordinate Faith Formation programs and Sacramental preparation (Baptism, First Penance, First Holy Communion, and Rite of Christian Initiation of Adults as adapted for Children) from birth through 7th Grade children in accordance with Diocesan and parish policies and guidelines.

Chapel Hill, Nc

Received from level one support escalated technical issues from customers of The American Board of Pediatrics web and mobile Maintenance of Certification applications. Listened attentively to physician clients’ issues to review, analyze, troubleshoot and resolve for the organization’s proprietary web and mobile applications. Identified problems and found solutions for physicians’ related application installation and connection issues. Communicated clearly by phone with external customers, using excellent interpersonal skills, to provide solutions, request additional information, or to follow up with status updates on the issue in question. Composed articulate written responses to physicians with detailed explanation of more complex technical issues. Used sound judgement to review and escalate more complex issues to the next tier of support or scheduled service calls with the appropriate department. Utilized Customer Relationship management system and databases to input information on actions taken and solutions implemented. Maintained confidentiality of physician clients’ sensitive and personal information. Assisted with support of technical issues of staff individuals with automation equipment and third-party software. Set up and supported Audiovisual equipment for onsite meeting rooms. Routinely updated and validated assignment of assets in Active Directory for accuracy. Prepared legacy hardware systems for re-issue or disposal, ensuring proper licensed software and data removal. Produced detailed weekly reports to supervisor on completed and in-progress projects, and challenges encountered.

Raleigh-Durham, North Carolina Area

Former certifications: CompTIA A+, CompTIA Network+Additional coursework: Microsoft Specialist: Windows 7 Configuring, MCSA: Windows Server 2012, CompTIA Security+, CompTIA Advanced Security Practitioner (CASP), CCENT, CCNA

Fayetteville, North Carolina Area

Completed Master of Business Administration program with concentration in Organizational Management and Leadership.Courses:*Accounting for Managers*Organization & Leadership*Business Law*Applied Business Statistics*Business Ethics*Operations Management*Managerial Economics*Marketing Management*Research Methods*Advanced Finance for Managers*MBA Capstone Project (Justify the Cost of Life Insurance)

Fayetteville, Nc

*Received, opened, unpacked and issued merchandise to department heads*Answered customers' questions about merchandise and advised customers on merchandise selection*Stamped, attached, or changed price tags on merchandise referring to price list*Set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales*Offered great customer service in delivering packages to customers' vehicles

N. Fayetteville, Nc

*Verified RDC requisition, shipping location, and seals*Efficiently unloaded RDC trucks, set up product pallets, and used conveyor for distribution*Maintained efficient flow (dispersement) of product to appropriate department*Remained vigilant to detect common signs of shoplifting, theft and other security risks to promptly communicate them to management and Loss Prevention supervisor*Ensured customers were greeted immediately and assisted in fulfilling their needs with great customer service

Worked with applicants and customers to assess their needs focused on sales of personal insurance, and retirement annuities. Conducted interview to gather information for evaluation, and entered personal, demographic, financial, and family medical history information into the company’s automated system. Conducted thorough medical history questionnaire during application process for evaluation by physicians in the company’s underwriting department. Abided by HIPAA regulations to keep confidentiality of sensitive medical information.Reviewed and maintained confidential manual and network database records of sensitive personal information for over 800 clients. Implemented recruitment and marketing campaigns considering the audience and products offered using Microsoft’s software suite. Maintained ledger of products sales and expenses using Excel spreadsheet software. Conscientious to produce detailed progress reports on a weekly and monthly basis and briefed such reports to the agency. Effectively conducted clear and convincing oral presentations and financial information seminars to prospective applicants. Provided excellent customer service with information and assistance to beneficiaries to resolve their problems and satisfy their expectations.

Fort Bragg, North Carolina

Managed and analyzed over 40 Modified Tables of Organization and Equipment (MTOE) using an automated database system. Modified the tracking system, using information technology management skills, improving timeliness of information extraction, efficiency of data input, and readability. Instructed and aided staff officers from the Division’s individual sub-organizations to conduct management reviews of their MTOE. Assisted staff officers in producing detailed justification for any modifications requested to their authorization documents and made recommendations to resolve their problems when appropriate. Maintained the Division General Staff and individual sub-organizations abreast of the status of each request until the action was closed. Periodically conducted extraction of information and posted new authorization documents to the Division's General Staff web portal.Developed cost estimates for force structure issues which included retention, military strength, training and structure. managed the section's $50K budget and Government Purchase Card account effectively. Submitted budget phase plans ensuring dollars were properly allocated for training, supplies and equipment.

101St Div, 5Th Sfg (A), Nato, Inscom, 82Nd Abn Div

Served with 101st Airborne Division, 5th Special Forces Group (A), NATO (Italy), INSCOM (NSA), NATO (Germany), 21st TSC (Germany), 82nd Airborne DivisionLed organizations of up to 73 soldiers in force. Took care of the health, welfare, morale, training, discipline, accountability and professional development standards of soldiers charged. Provided resources and encouraged subordinates to continually develop their leadership and problem-solving skills. Mediated between soldiers and supervisors in matters of discipline and mentorship. Established priorities on daily work schedule for different organizations to ensure effective use of time and resources. managed and evaluated work performance for increased productivity and resolution of customer’s systems. Coordinated, conducted and evaluated basic skills training for soldiers. Certified 18 soldiers as facilitators for Consideration of Others program. Increased fitness level of soldiers in unit and aided several soldiers to achieve standards. Counseled subordinates in job performance, career advancement, personal and professional conduct.Actively participated in the instruction of Equal Opportunity, Prevention of Sexual Harassment and Consideration of Others programs. Conducted oral presentations and training related to these programs considering the audience’s knowledge. Trained other leaders to train their subordinates and meet program standards. Conducted Command Climate surveys, reviewed and advised the Commander on the results acquired in comparison to the unit standards.

Masters Of Business Administration, Organizational Management And Leadership

Activities and Societies: Delta Mu Delta, International Business Honor Society; National Society for Leadership and SuccessThe Masters.

Professional In Human Resources (Phr) Certification, Human Resources Management/Personnel Administration, General

Certification program via Onward to Opportunity (O2O) and the Institute for Veterans and Military Families (IVMF). The Professional.

Security And Network Infrastructure Specialist Certificate, Computer And Information Systems Security/Information Assurance, Comptia A+ And Network+ Certified

Activities and Societies: Student of the Month February 2018Courses completed: CompTIA A+; CompTIA Net+; Microsoft Specialist: Windows 7.

Bachelor Of Science (Bs), Business Administration, Minors In Entrepreneurship And Religion, 3.78, Magna Cum Laude

Activities and Societies: Inducted in Delta Mu Delta international business society for academic excellence. Inducted in the National.

Fraternal Insurance Counselor Fellow, Insurance

Ethics for the Insurance Professional Needs Analysis Advanced Markets Estate Planning Business Insurance Financial Products

Associate'S Degree, General Studies

Magna Cum Laude