Cortez Croney-Fields Email & Phone Number

Los Angeles, Ca, Us

Washington, Dc, Us

Assists small business owners with applying for EIDL loans for Covid-19 pandemic. Fields questions about Small Business Administration's disaster loans and small business assistance. Takes an average of 100 calls a day from applicants and borrowers. Uses Salesforce and CRM systems to monitor applicant data via a remote workstation. Exercises excellent customer service skills and discretion when speaking to applicants. Utilizes exemplary telephone skills while taking hundreds of inbound calls a day using AWS and Avaya phone systems. Maintains a fully remote schedule and workstation.

Hollywood, California, Us

Exceeded sales goals on a daily basis. Worked with different customers from multicultural backgrounds to ensure the optimum tour experiences. Sold private tours to large parties and negotiated favorable prices for the company and customer. Utilized the Peek Pro booking system in daily work duties and customer management. Exercised exemplary customer service skills in interacting with multinational tourists and customers. Created excellent guest experiences by using unique communication skillset. Used SEO keywords to create content blogs to increase the company website's organic Google standing. Used google analytics to monitor and improve SEO optimization. Created promotional marketing materials for the company and website. Acted as a social media coordinator for the company's Facebook and Instagram accounts, capturing photos and creating posts to entice customers. Monitored review sites, such as TripAdvisor and Yelp, to hear customer compliments and concerns. Covered major Hollywood events and wrote content for company website.

Lake Havasu City, Arizona, Us

Wrote articles covering community and local events. Use SEO keywording to enhance article views and Google placement. Conducted interviews on notable community figures. Created and scheduled posts using Asana for publication’s social media channels, Facebook and Instagram. Used B2B copywriting to cover local businesses to expand their consumer base and increase the publication's views.

Tempe, Az, Us

Counsels students in college development process. Demonstrates leadership through leading the dormitory residents in on campus extracurricular activities. Exercises conflict negotiation skills when meditating residential disputes. Acts an emotional and open supporter of dorm residents. Enforces ASU Dorm regulations and policies. Actively engages dorm population in activities. Functions as a student ambassador to campus administration and local community.

Lake Havasu City, Az, Us

Worked as a Social Media/ Human Resources Intern for the London Bridge Resort. Managed social media posts across various platforms including Facebook, Twitter, Instagram and SnapChat. Utilized data analysis to find quality SEO keywords. Assisted in building websites and SEO keyword management for the resort and its affiliated websites. Wrote blogs to up SEO keyword value . Participated in marketing and rewards programs for the resort. Creatively edited videos for marketing across various media platforms. Captured live action events for marketing purposes. Participated in industry meetings and daily administrative activities. Acquired knowledge about the tourism industry and its relation to broader macroeconomics.

Entertained and informed tourists by giving quality historical information and pointed out distinguished landmarks to an average of 50 customers per hour. Handled up to $400 per shift in sales. Actively recruited customers in a highly competitive market by utilizing knowledge of the Hollywood area, charm, and customer service accommodation. Exercised adaptability and patience in dealing with rapidly changing tour situations. Achieved tickets sales up to $200 a day.

Tempe, Az, Us

Developed extensive experience with various technical installations around campusLearned the intricacies associated with performing regular maintenance on systemsAssisted in program installations and implementationInstalled various technical installations on campus.