Responsible for the successful implementation of security agents for remote system monitoringDisaster Recovery (DR) and Business Continuity Plans (BCP) design Security Incident and Event Management (SIEM) console monitoringMonitor company networks for security breaches and investigate violationsManage firewall configurations and install updated patchesMaintain the policies, standards, and procedures related to security management & performed daily analysis of log eventsSchedule system scans & properly document and log all updates

Appointed as team leadTroubleshoot devices to confirm that the reported failure issue is correctUpload software on devices that are returned and repairedEnsure that access points, switches, and antenna installations are successfully completedConfirm equipment reservations and scheduling & assist with receiving and shipping operationsTrain current employees and new hires on procedures and updates Process mining and quality control Inspect all devices and orders to ensure that quality standards are maintained Activate or deactivate SIM card for each mobile device and their designated site Monitor and log all activities as technicians perform installations