Gregory Cortez Email & Phone Number

Fort Worth, Texas, United States

Irving, Texas, United States

Irving, Texas

Installed, administrated, maintained, and provided troubleshooting for production and administrative networks. Spearheaded system servers utilizing multiple MS Server Operating Systems. Enabled and oversaw user access to information system computers, network devices, and network storage and eliminated errors. Collaborated with internal and external customers. Reported on issues, events, and current projects and documented instructions, changes, events, and procedures. Prepared monthly management reports from DSX system. KEY COMPETENCIES: PROJECT ANALYSIS, TECHNICAL EXPERTISE, INNOVATION, CUSTOMER FOCUS, NETWORKING, SOFTWARE & HARDWAREEliminated server issues and improved backup system using VMware to convert servers from hardware to virtual● Trained on new system and formulated strategy for implementation● Constructed new systems in VM environment and oversaw testing and changes● Brought new systems online, performed operations checks, and took old system offlineKEY COMPETENCIES: SYSTEMS OPERATIONS, CUSTOMER SATISFACTION, EFFICIENCY, PROCESS IMPROVEMENT, INNOVATIONOptimized administrative network computers using improved OS and applications prior to client deadline● Analyzed system needs and gathered requirements and resources● Outlined schedule for upgrades in collaboration with clients, attended project meetings, and upgraded systems● Implemented new systems by target dates, took old ones offline, and salvaged or discarded componentsKEY COMPETENCIES: MS OFFICE, PROGRAMMING, COMMUNICATION, TRAINING, PRESENTATIONS, PROCESS IMPROVEMENTInvented application giving important client needed capability to track events using MS Access ● Collaborated with client to determine needs and current processes, then collected requirements & resources● Conceived plan and task schedule for new application, advised principals, then constructed & revised application● Completed application, tracked and corrected issues, and demonstrated use and capacity of new application

Bachelor Of Arts (B.A.), Business Administration And Management, General

Business Information Systems

Associate Of Arts (A.A.), Business Administration And Management, General

Microsoft Certified Professional