Equinix Metal

Provided detailed documentation of internal and customer facing issues through internal help desk ticketing systems such as Kayako, Cerberus & ServiceNOW.Identified proper hardware needed such as server chassis form factor, hard drive size and type, memory modules and CPU chipsets to accurately build out orders. Configured hardware as needed to meet customer order specifications.Identified suitable locations for servers to be racked & prepped desired locations based on server form factor.Racking and stacking of server chassis and networking equipment. Installed ethernet and fiber cabling while maintaining cabling to meet both client specifications and industry standards.Configured and loaded various operating systems onto Small Form Factor, HP/Dell branded rackmount chassis. OS installs include Windows Server 2000 thru 2012, Red Hat Enterprise Linux, CentOS, Fedora Core, Debian, FreeBSD.Setup and configured TCP/IP & chassis out-of-band management such as iLO, IPMI or iDRAC.Installation and troubleshooting of various “control panels” such as cPanel, Plesk, Virtuozzo, Direct Admin & Ensim.Assisted service desk with client facing issues as needed.Provided NOC phone support for enterprise clients.Troubleshooting defective hardware to identify the root cause. Repaired or replaced hardware as needed while striving for minimal client downtime.Proficient with Microsoft Office products such as Excel, Word, Outlook, etc.