Responsible for providing technical support to end-users and resolving IT related issues.- Overseeing and maintaining over 50 computers hardware and software systems- Responding to end-user requests for technical assistance via phone, email, or in-person- Assisting end-users to resolve technical issues- Supporting computer software integration by troubleshooting common problems- Provide training to end-users on new technology and software- Maintaining accurate records of support requests and resolutions

- Provide high-quality IT services including infrastructure setup, network administration, software development, and technical support.- Oversee IT projects from conception to delivery, ensuring timely execution, within scope and budget.- Provides comprehensive IT solutions to clients, managing projects, and overseeing all aspects of business operations.- Cater to businesses or individual clients, offering services such as IT consulting, system integration, software development, cybersecurity solutions, and ongoing technical support.

- Assist end users via inbound calls- Walks consumers through creation of accounts- Assist members in resetting passwords- Maintains record of support

• Drives resolution of caller questions/issues on the first call whenever possible (e.g., first-call resolution, one-and-done)• Ensures proper documentation of caller questions/issues (e.g., research conducted, steps required, final resolution)• Offers advice and assistance to customers, paying attention to special needs or wants.• Answers customer telephone calls promptly to avoid on-hold wait times. • Improved website functionality by identifying and resolving technical issues promptly.

• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.• Supervised and effectively trained employees to decrease process lags and boost productivity.• Improved customer satisfaction through staff training in customer service and product knowledge.

• Enhanced golfer experience by providing accurate yardage information and club recommendations.• Assisted in maintaining course quality by repairing divots and ball marks throughout rounds.• Supported golfer performance with expert advice on shot strategies and course conditions.