Cortney Carter Email & Phone Number

Rochester, Ny, Us

Greater Rochester New York Area

Manage two direct reports and six customer-facing programs.Responsibilities for GIAC Cyber Security Certification Renewal, Advisory Board, Digital Badge (Credly), Paper Certificates, GSE, and GSP Portfolio Certifications and 2 direct reports include:* Customer communication, policy enforcement, policy exceptions, Subject Matter Expert internally and externally.* Review and validation of Continuing Professional Education (CPE) credits and GIAC Certificate Records* Vendor management, invoicing, documentation, website review, marketing assistant, customer FAQs, training, presenting, editing, policy exceptions, subject matter expert, mentoring, hiring, firing, coaching, and reporting.

Remote

• Concierge level customer assistance: account inquiries; cyber security certification renewal; Continuing Professional Education (CPE) application.• CPE review, research, confirmation, and approval.• Technical documentation writing, editing, and review.• GIAC Certifications LinkedIn Group Manager• Advisory Board Administrator

Rochester, New York Area

• Trusted to manage over 200 publication updates per year for print and electronic media, totaling over $3M in annual revenue, for the largest legal fields in the United States. • Accelerated production schedules by completing steps efficiently and coordinating with other departments regarding revised dates, resulting in cost savings and cycle time efficiency. Provided revenue to successfully meet quarterly budget challenges every quarter 2011 - 2019.• Coordinated Miller & Starr, California Real Estate 4th Edition for over 10 years, resulting in over $1M in annual revenue. Excelled at taking ownership, client relations, scheduling and facilitating meetings, issue and conflict resolution, forecasting, analyzing, editing, and revising manuscript.

Rochester, New York Area

• Company-wide expert on all unique citation testing requirements for the state of Texas and go-to person for all queries, application, and issue resolution. Awarded for special effort that drove success.• SAP Efficiency Team Member: reviewed current practices, suggested efficiencies, approved changes, deployed new process for tracking completion of due dates and hand-offs. Resulted in over an hour time savings per publication for highest paid contributors.

Rochester, New York Area

• eBook/eReader Project Team Member: developed requirements, systems testing, feedback, process development, status updates and reporting, training, deployment (100+ employees), maintenance.

Rochester, New York Area

• End User Acceptance Testing Team member for internal publishing system. Reviewed system, processes, wrote and revised documentation, provided feedback, and trained others.