Cortney Carter Email & Phone Number

Rochester, NY, US

Greater Rochester New York Area

Manage two direct reports and six customer-facing programs.Responsibilities for GIAC Cyber Security Certification Renewal, Advisory Board, Digital Badge (Credly), Paper Certificates, GSE, and GSP Portfolio Certifications and 2 direct reports include:* Customer communication, policy enforcement, policy exceptions, Subject Matter Expert internally and.

Remote

• Concierge level customer assistance: account inquiries; cyber security certification renewal; Continuing Professional Education (CPE) application.
• CPE review, research, confirmation, and approval.
• Technical documentation writing, editing, and review.
• GIAC Certifications LinkedIn Group Manager
• Advisory Board Administrator

Rochester, New York Area

• Trusted to manage over 200 publication updates per year for print and electronic media, totaling over $3M in annual revenue, for the largest legal fields in the United States.
• Accelerated production schedules by completing steps efficiently and coordinating with other departments regarding revised dates, resulting in cost savings and cycle time efficiency. Provided revenue to successfully.
• Coordinated Miller & Starr, California Real Estate 4th Edition for over 10 years, resulting in over $1M in annual revenue. Excelled at taking ownership, client relations, scheduling and facilitating meetings, issue and.

Rochester, New York Area

• Company-wide expert on all unique citation testing requirements for the state of Texas and go-to person for all queries, application, and issue resolution. Awarded for special effort that drove success.
• SAP Efficiency Team Member: reviewed current practices, suggested efficiencies, approved changes, deployed new process for tracking completion of due dates and hand-offs. Resulted in over an hour time savings per.

Rochester, New York Area

• eBook/eReader Project Team Member: developed requirements, systems testing, feedback, process development, status updates and reporting, training, deployment (100+ employees), maintenance.

Rochester, New York Area

• End User Acceptance Testing Team member for internal publishing system. Reviewed system, processes, wrote and revised documentation, provided feedback, and trained others.