Cortney Dillard Email and Phone Number

•Greet applicants as they walk in and make them feel comfortable.• Verify that the applicant has the appropriate documentation to complete theentire process• Answer multi phone line system• Attend phone calls, (2) conclude the nature of calls and assist callers to theproper department, keep detailed messages from the person called upon,containing name, call timing and business nature of the call• In charge of maintaining employee and contract files, keeping company incompliance with current laws, coordinating office activities and events andvendor relations• Responsible for administering benefits and other office perks, employee engagement,conducting new hire orientation, exit interviews, and handling communication withcompany regarding staff and other company issues.• Evaluated, screened and interviewed applicants for positions• Processed documents using systems: Work Day, ATS, Microsoft Office, webpages, online systems and various databases.

• Oversee front and back office staff•Responsible for new Employee Training• Liaison between Physician and front office staff• Oversaw finances including cash flow, payroll, charge entry, self pay paymentsand accounts payable• Covered for front desk duties such as: Checked patients in and out, preparedfiles, answered phones, and scheduled appointments• Supervised the day-to-day functions of the staff that included receptionist,registered nurse, phlebotomist, physician and medical consultant• Managed and maintained office supplies and medical equipment inventory• Scheduled all Cosmetic and Plastic Surgeries based on Physicians schedule• Responsible for refunds and reimbursement with any patients that wereunhappy with their results of their procedures• Oversaw daily administrative operations and financial activities• Sent Daily end of day report to Corporate office• Worked closely with physicians and administrators to achieve optimalproductivity and practice growth

• Greeted Patients on a name basis as they walked in to ensure a positiveexperience•Verification of insurance and explanation of benefits anddeductibles• collection of co payments and deductibles• Collection of past due payments and balances• Charge entry and posting of payments using Raintree System• Ran weekly and monthly census reports• Daily report of seen vs not seen patient ratio• Monthly cash log, petty cash log, and gift card log• Made Daily Deposits to Regions Bank