Cortney Engleman Email & Phone Number

Seattle, Washington, United States

Seattle, Washington, United States

As Principal Agent, I am accountable for navigating existing and prospective Redfin customers through the home buying and selling process.I provide consultative guidance in the areas of pricing, contract negotiations, and closing. I also negotiate home purchase and sale contracts to ensure value realization of customers’ investments in Redfin services.Some of my key contributions include:➥ Liaise with lenders, agents, title, and escrow teams to ensure the timely closure of home transactions.➥ Deliver in-person/video home tours, support the pre-approval process, author contracts, and educate customers in buying/selling practices via 1:1 meetings and strategy sessions.➥ Recognized with Redfin’s Silver Tier Agent designation (2021) and Gold Tier Agent designation (2022, 2023) for successfully achieving key sales and volume objectives. ➥ Achieved the Redfin Centurion 100 Award in (April 2022) for delivering $50MM+ in sales. ➥ Achieved Redfin’s highest agent promotion, Principal Agent, in December of 2023.➥ Provided a highly differentiated customer experience to drive referral and repeat business.➥ Maintained a 4.9/5-star customer rating over tenure. ➥ Successfully closed 106 homes, contributing $95M+ in sales volume to date.➥ Ranked Top 2% of producing real estate brokers by sales volume (2023) out of 22,000 producing brokers.➥ Featured on the RealTrends 2023 America's Best list for exemplary sales production in 2022 with sales of $27M+.Redfin operates an online real estate marketplace for the purchase or sale of residential property.⌨ Learn more about our services at: www.redfin.com

Seattle, Washington, United States

Working one-on-one with Redfin customers supporting them through the entire home buying process.• Home tours for Redfin customers (both in-person and by video), created saved searches, preformed both in-person and virtual strategy sessions• Advising customers on home offers by using competitive market analysis and writing contract offers for buyers

Seattle, Washington, United States

Working one-on-one with Redfin customers supporting them through the entire home buying process.• Home tours for Redfin customers (both in-person and by video), created saved searches, preformed both in-person and virtual strategy sessions• Advising customers on home offers by using competitive market analysis and writing contract offers for buyers

I joined Redfin in October 2019, where I conducted both in-person and video home tours to support licensed Redfin Lead Agents. Here are some of the ways I’ve made positive contributions to business performance:➥ Coordinated open houses to drive new client acquisition efforts.➥ Attended home inspections on behalf of Redfin Lead Agents.

North Seattle

• Hosted weekend open houses, attended home inspections• Communicated regularly with prospective clients and created auto MLS home searches based on their search criteria

Greater Seattle Area

Between 2016 and 2019, I provided personalized wellness, nutrition, and behavioral change coaching via the Arivale application and 1:1 phone consultations, coaching clients in healthy eating, weight loss, and stress management strategies.I employed biometric data assessments (including labs, genetics, cortisol, and gut microbiome data) to track client progress. Among my accomplishments, I employed motivational interviewing techniques to drive engagement with Arivale services and improve customers’ health/wellness outcomes. Some of my additional contributions include:➥ Developed coaching plans, leveraging in-depth data analysis to achieve client-specific health goals.➥ Managed a heavy caseload of 45+ clients.➥ Orchestrated all client scheduling, communication, counseling, interviewing, and chart documentation activities to efficiently meet customer needs. ➥ Achieved consistently positive customer feedback; maintained 100% client satisfaction and 85%+ client engagement over tenure. ➥ Ensured <24-hour response time for client questions and follow-up communications to drive further improvements in customer satisfaction. ➥ Established the Recipe Committee and managed the recipe library project.➥ Assembled a database of recipes tailored to customers' dietary preferences which were hosted on Pinterest.➥ Ensured easy access to healthy and delicious recipes for Arivale clients. *Arivale closed 4/2019*Arivale was a revolutionary wellness company that combined cutting-edge science, personalized data, and tailored coaching to help clients optimize wellness. We took a deep dive into each client's wellness by looking at their genome, blood, saliva, gut microbiome, and lifestyle. Each client was paired with a personal coach who provided clear, actionable recommendations to help them thrive.

Vicenza, Veneto, Italy

As Regional Program Manager, I was accountable for managing the WIC (Women, Infants, and Children) Overseas Program in Italy, Spain, and Portugal in addition to serving as Registered Dietitian. I led a geographically dispersed 14-member team across 8 regional offices while ensuring local and regional compliance with program policies. Some of my additional contributions include:➥ Interviewed and recruited highly qualified staff. ➥ Addressed policy inquiries, fielded questions, and ensured smooth operations across all 8 offices.➥ Conducted in-person office visits to support the hiring process and stabilize staff turnover.➥ Delivered training sessions for nurses and new dietitians, providing them with a strong foundation in the WIC program (including policies and procedures). ➥ Conducted site audits to identify and close compliance gaps, resolve discrepancies, and ensure proper charting procedures.

Vicenza, Veneto, Italy

Between 2008 and 2012, I led a 2-member team, managed a local Vicenza caseload of 400+ WIC participants, and ensured compliance with program policies.I provided nutrition education for pregnant/postpartum/breastfeeding women, infants, and children under the age of 5 based on nutritional and biometric needs. Some of my key contributions include:➥ Conducted weight/height checks to monitor growth patterns and provide physician referrals.➥ Provided nutrition and breastfeeding education to program participants. ➥ Performed community outreach to promote program services and provide eligibility guidance. ➥ Authored staff performance evaluations and corrective action plans to hold employees accountable.

Vicenza, Itlay

During September and October 2013 I completed 170-hour unpaid internship required for completion of the Master of Public Health degree The AWC provides free wellness services to military ID card holders which include active-duty personnel, spouses, and contractorsDirect services I provided to the AWC participants included: metabolic testing, body fat percentage testing, VO2 sub-max testing, and assisted with one-on-one wellness coach counselingAs a side project I was asked to review the AWC’s Civilian Fitness Program and determine “next steps” for creating a complete evaluation of the program and participant outcomes

Hanford, California

Provided nutrition and breastfeeding education to support program participants. Developed and implemented nutrition education lesson plans. Created and implemented staff training. Direct supervision of 17 staff, which included dietitians and paraprofessional staff.Notable Accomplishments: • Managed the Kings County WIC program, with a caseload of 7,625 participants a month • Ensured WIC policies were continuously followed and prepared staff for a successful program audit• Project management for staff training and data collection for a research study on the effectiveness of adult learner-centered education with the State WIC Branch and University of California, Berkeley• Project management and creator of a Health Department wide "walking challenge"

Greater Seattle Area

• Data entry of diet modification study data including data from participant food diaries• Prepared food and study materials for study participant group sessions• Back filled for: data entry and calcium trial dispersion

Master'S Degree, Public Health

Master of Public Health

Dietetic Internship, Dietetics/Dietitian

Completed my Dietetic Internship; which is required to sit for the National board exam and become a Registered Dietitian

Bachelor Of Science (B.S.), Nutrition Sciences

Degree required for entry into a Dietetic Internship