Present leadership to 25 Hotel Coordinator Assistants in the department to provide strong team morale and better the department as a whole. Continued exceptional service towards all Hotel Coordinator Assistant obligations:• Delegated incoming tasks to appropriate teams to handle appropriately and efficiently through email and Google Docs• Competent in handling escalated calls from clients who are upset or need a resolution• Proactively complete an average of 20-30 tasks per day

Partnered with Insurance companies to aid numerous families a day and secure temporary accommodations after the loss of their home:• Proficient in searching for the best possible hotel accommodations through an internal database to fit the individual needs of each family across the country• Composed outbound calls to insured families to confirm information needed to research the best possible accommodations.• Competent with handling multiple tasks assigned at any given time: answering incoming calls regarding hotel needs, new insurance claims, responding to emails with specific tasks that need to be done quickly and efficiently• Sympathetic and supportive towards the families going through the stress of losing their home• Managed emails and phone calls with hotels to provide the best accommodations for the families• Organized paperwork and other documentation to provide payment for the hotels

-Initial learning in regards to the contact center in the DEM (Department of Enrollment Management) department. It’s the front line for student assistance in seeking information about schools, programs, financial aid, enrollment, etc. Student service representatives work with DeVry, Keller, and Chamberlain colleges. Provide a professional and helpful phone greeting and have the knowledge and information to service an inbound call. The main role of a student service representative is to gather basic information from a new student and transfer them over to the proper admission adviser. Once the information is gathered and the prospect was transferred to the proper adviser, the student service representative must create an IIF (Inquiry Input Form) on the Salesforce website. Salesforce is the primary system used by DEM for making inquiries. If a call is received from a current student (already enrolled and/or started classes) ask student what they need assistance with, and provide the best customer service using the appropriate tools. If it’s a financial matter, warm transfer the student to the finance department. If it’s an academic matter, warm transfer them to the proper academic adviser they are assigned to. After the transfer is completed, always make a note on the student’s inquiry stating the reason for the call, and where they were transferred.Becker Professional Education is another call type handled under the DeVry University umbrella. Becker is used my people interested in receiving their CPA or renewing their CPA. It provides study formats for 4 parts: Financial, Auditing, Business and Regulation. People can purchase study tools to help them prepare for their CPA exam. Commerce Manager was the major software program that is used to create a student's account, make a purchase, handle shipment orders for textbooks, etc.

• Managed and updated all the files from present to oldest• Helped organize the set up on stage for guest speakers• Stuffed and alphabetized invitations for the attending audience • Ushered at the front door and scanned incoming audience's tickets

• Answered incoming calls and made outgoing calls• Reorganized all tenants files for more efficient use by hand• Created and entered completed work orders for appropriate apartment• Worked front desk for incoming and currents applicants

• Managed deliveries of technology equipment to other departments on campus• Organized technology equipment from outdated equipment to new equipment

Data entry responsibilities:• Audited bills for Wal-Mart General Merchandise by using the company’s software• Cut and coded the bills using the software given to me

Student Assistant with diverse administrative responsibilities:• Managed and updated music scores and alphabetized scores by artist and title by hand• Organized each score by part and copied scores for extra music• Video recorded students during class and emailed all students their assigned videos

File clerk with diverse administrative responsibilities:• Created labels using MS 2007 Word• Reorganized file system for more efficient use and alphabetized by hand• Processed both incoming and outgoing mail by hand