Cortney joined Northwestern Mutual in March 2012. Her roles include underwriting, policyowner servicing, application preparation and processing, and reviewing and maintaining reports for client insurance and investments. Her main focus is within risk management.As a licensed Associate Financial Representative, Cortney holds her life and health insurance license and is qualified to answer all questions regarding insurance issues.

Greeted customers, handled customer transactions including deposits, transfers, and loan payments, printed up cashiers checks, offered additional products for customers, balanced cash drawers at closing, maintained an organized work environment that was well stocked, followed company procedures to ensure each transaction was made accurately and efficiently.

Provided customers with products to suit their specific needs, met weekly sales goals, organized the store according to company standards which included, folding, arranging, and replenishing merchandise, handled customer transactions at the register, kept up to date with daily weekly, and monthly promotions.

Greeted each customer with the appropriate tag line, modeled the companies clothing as a sales associate including proper fit, keeping the clothes current according to company policy, and being aware of seasonal changes, handling customer transactions at the register, maintaining the store according to company standards including folding, sizing, arranging, and notifying associates when merchandise was low.