- Managed project to build a new intermodal ramp and re-open an existing warehouse facility, coordinating necessary steps across internal departments and with external contractors.- Designed TMS system changes necessary for new Import/Export line of business- Streamlined accessorial review process with Tableau reporting to improve accessorial billing

- Led Customer Service team, including Customer Service Manager and 7 Customer Service Representatives (one offshore)- Led Accessorial team, including Director and offshore Accessorial Specialist- Implemented Front communication hub and Salesforce CRM software to improve operational efficiency, customer relationships, and sales pipeline development

- Led Operations team, including 2 Regional Managers and 8 Logistics Specialists- Led Accessorial team, including Director and offshore Accessorial Specialist- Improved training and employee scheduling within the Operations team- Implemented processes to reduce drayage costs, rail storage costs, and improve accessorial rebilling

- Led Customer Service team, including Customer Service Manager and up to 7 Customer Service Representatives (one offshore)- Continued to optimize load capacity and network flow for profitability and velocity- Improved upon customer onboarding process I had previously created to ensure new customers had a positive first experience with Tiger Cool, as well as ensuring internal team members understood customer terms and operational expectations

- Developed and managed Business Process Flow, including establishing business and job related training through a Learning Management System- Continued to optimize load capacity and network flow for profitability and velocity

- Strategically developed and directed the 8 person Marketing department, including sales support, customer service, pricing and profitability, contracts, and marketing services.- Supported sales efforts to grow Tiger Cool from start-up to moving more than 1,500 truckload equivalents per month.- Optimized load capacity and network flow through coordination with the operations department, providing customers with quick and accurate transportation updates.

- Managed the 4 person pricing, marketing, and sales support team.- Researched and developed pricing for more than 100,000 transportation lanes per year.- Reviewed contractual terms with internal stakeholders and negotiated with customers.- Created customer service team, which became necessary for order taking, tracking, and customer interaction as Tiger Cool grew to 2.5 times first year volume in year 2.- Collaborated with technology department to create systems based on the unique business processes of an asset-based intermodal transportation company.

- Introduced the pricing and contracts processes for this start-up company through research and close coordination with subcontracted legal and technology teams.- Solely executed all pricing and contractual requests in order to begin business with shippers, manufacturers, retailers, and logistics companies.

Managed financial health related to procurement and interagency agreements, working as a liaison with science community for government client.- Administered the procurement process, developed and streamlined tracking mechanisms for appropriations and reconciliation.- Directed projects including development and implementation of standard operating procedures, financial program validation through advanced methodologies such as Earned Value Management, and facilitated the Business Planning cycle.

Created sales reporting and budgeting processes to provide accurate and relevant results to senior management. Railex consisted of a distribution platform providing non-stop, refrigerated boxcar rail service cross-country.- Established and presented sales reports to evaluate performance and profitability of sales team, accounts, and products.- Managed budgeting and forecasting system to increase the accountability of salespeople through collaborative processes.- Designed and performed analyses, such as on customer quotes, volume, new markets, and customer receivables (DSO).

Evaluated financial decisions and opportunities, working with cross-functional business partners. Primarily focused on technology organization’s capital and operating budgets at the $11B Class I railroad.- Improved monthly close, variance, and forecasting processes to accurately report operating expenses for $190M budget.- Enhanced capital selection and post-audit processes to select profitable projects and meet a $50M capital plan.- Automated processes to significantly decrease time required for monthly reporting and intercompany billing.- Analyzed and presented cost and process efficiencies related to mechanical, information technology, and labor projects.

Acted as the internship coordinator and developed a strategy to implement a formal internship program at the Tokyo headquarters of the global $94.9B automaker.

Performed management and technical consulting activities involving process design and the application of technology.- Supervised teams of analysts and consultants performing quality assurance, systems requirement gathering, design, development, and configuration management for the implementation of multiple large-scale technological upgrades to the financial system used by personnel within nine governmental bureaus.- Developed stakeholder communications, a metrics program, and website re-design recommendations that were implemented for transportation industry partners and the general public and led to increased compliance with government regulations.

Acted as a site compliance liaison between international regions, headquarters, and clients for Prometric, the leading global provider of comprehensive testing and assessment services.