Cortney Whitlock Email and Phone Number

- Schedule/coordinate meetings with XRH cross-functional team, customers, stakeholders, and various XRH affiliates.- Capture detailed meeting notes and action items and disburse meeting notes to attendees.- Document meeting details in Asana, create tasks, assign to owner and ensure tasks are completed on time.- Assist in developing and maintaining key project documents and files such as Google Drive folders, customizing project portfolios in Asana, project charters/briefs, timelines, maps, Google forms and surveys, Excel spreadsheets and various other resources while adhering to privacy restrictions and policies.- Assist Project Managers with preparation for team meetings, including creating meeting agendas and PowerPoint presentations.- Email, butterfly rule and bot ping management. - Create and manage project specific Workplace Workrooms to encourage community engagement.- Pull data/metric reports.- Assist with hardware deployments, shipping logistics, returns and tracking.- Testing pilot programs in VR and VC in Horizon Worlds, Engage, Workrooms Meta and Beta and various other platforms; provide feedback, monitor progress of updates and ensure completion on time.- Document weekly project status updates.- Support Project Managers with various additional administrative tasks as needed.

- Knowledge of BMS, BAC and other types of aerospace specifications. - Ability to read and interpret diagrams, drawings and work orders to assemble products. - Knowledge of and understands the use of: tools and machines, ie. cutting machines, screw drivers, drills, sanders, clamps, vices, knives, gauges, etc. and materials, ie. adhesives, laminates, fiberglass/resins, potting compound, etc.- Download files/templates from engineering, review for accuracy, load specified materials (i.e. sharnet, core, foam, and tencate) onto cutting machine tables and operate.- Prepare tencate for panel layup, including sanding and removing dust from subrate.- Prepare panels for paint: potting and sanding, hardware installation using specified adhesives and filling agents.- Consistently produce high level of quality craftsmanship.

- Conformable Thoracic Aortic Graft Assembly- Operate complex manufacturing equipment for medical device assembly (including line set up, sanitation per cleanroom standards, material inspection, preventative maintenance and testing) with timeliness and accuracy.- Utilize quality systems, work instructions and Standard Operating Procedures to consistently deliver products that meet customer requirements.- Perform hand assembly (possess ability to perform hand intensive, repetitive motion), use of measuring equipment, conduct visual inspection of final product for compliance, quality checks and QA functions. - Follow and advocate safety practices, including the use of personal protective equipment.

- The 4-person department processes complete start-up signage packages for all new Amazon shipping locations on the West Coast. - Knowledgeable in substrates, materials, laminating, application of media to substrates, trimming, packaging, and shipping. - Once order received from sales team, pull products and corresponding hardware from existing inventory, compile list of remaining items needed and submit order to production. - Conduct quality checks on each item to ensure product adheres to quality criteria and meets requirements of customer and correct processing of order.- Prepare substrates for application purposes and apply finishing touches to each product; hand trim vinyl banners, assemble banner stands, grommet banners and coroplast signs, apply vinyl to a-boards and hand trim, apply tape, VHB and/or sleeves to appropriate signage.- Measure, cut, tie and package rope for hanging signs, assemble and package hardware sets, measure and cut cores for banners using table saw.Wrap and package each item, securing in premade boxes or hand crafted boxes for large and obscure shape signs.- Maintain list of contents in each box. Label, measure, weigh and palletize orders.- Communicate with warehouse and shipping department regarding delivery logistics to guarantee a timely delivery.- Train newly onboarded Finishers.- Appointed Safety Committee Member: Attend weekly Safety Committee meetings, identify opportunities to minimize workplace injuries, accidents and health problems. Review current safety training and recommend revisions, improvements and updates. Report changes and review with finishing department employees. Assisted in developing evacuation maps, disaster plans, Job Hazard Safety Analysis. Promote and monitor compliance with health and safety requirements, L&I and OSHA.

- Assisted with the grand opening of Saltwater.- Promoted to shift leader and training lead in 2018 after consistently exceeding sales goals through suggestive upselling, and based on flexibility, work ethic, enthusiasm and product knowledge.- Responsible for training and development of new servers and support staff, including creating content to delegate side work and maintain cleanliness of establishment with weekly cleaning projects.- Familiarize guests with menu and daily specials, assist with selecting menu items based on dietary restrictions, accurately record food and drink orders, quality control food, pace and serve multi-course meals, issue bill and process payment.- Display knowledge of the food, wine & liquor menu and ingredients, while complying with federal, state and local health and safety regulations, as well as state liquor laws.- Monitor general operations of the dining room to ensure smooth dining operations, while supporting servers, bartender, support and kitchen staff as needed. - Assist with inventory management and orders.

- Take orders and use up selling techniques when applicable, transmit order to kitchen/bar staff.- Pick up orders, finalize presentation and deliver to tables with accompaniments and condiments.- Observe and maintain dining process, bus tables. Place and organize to-go orders and process payments. - Run report at the end of each shift and balance register.

- Respond to incoming customer requests via phone and email.- Provide counsel and guidance to prospects and policyholders on coverage, limits and regulations to ensure adequate coverage exists.- Coordinate with underwriting team to process policy changes, cancellations and reinstatements.- Coordinate with billing department to process payments.- Use sales and up-selling techniques to generate new business and/or upsell coverage.- Appointed representative to handle escalations as requested by Supervisor.- Mentor for newly onboarded CSR’s/Producers. - Develop Gap Training curriculum and materials, and present to training department.

- Create new customer accounts, enter new loan data into servicing system, generate payment notices and process payments.- Audit new loan files to ensure all information was captured and documented accurately.- Issue lender payments and initiate auto pay.- Examine deeds, assignments, and loan documents to ensure compliance with escrow instructions, institution policy, and legal requirements.- Verify insurance policy cancellations, follow up with borrowers, initiate alternative force place policy in event policy lapses.- Issue billing invoices for force place policy and send to borrowers/lenders.- Collection calls/email to borrowers for past due loan payments, late fees, and extension fee accrual.- Create Extension Agreements, calculate fees, collect supporting insurance and tax documentation and updates new maturity date and fees due in the servicing system.

- Promptly provide clients with product and service knowledge and estimates via phone and email. - Inspect vehicles in-person to provide accurate service recommendations and quotes.- Schedule management for all employees and subcontractors, daily appointment reminders and service follow-up.- Accounts Receivable: responsible for all customer and wholesale invoicing, collecting and documenting payments, collections and weekly bank deposits using QuickBooks.- Accounts Payable: overlooks and pays all monthly bills, maintenance, vendors and subcontractors and bi-weekly employee payroll using QuickBooks. - Provide new employees with new-hire forms, create electronic and paper files, enter wage and tax information into QuickBooks.