Cortney Wolff Email & Phone Number

Albany, New York, United States

Albany, Ny, United States

Latham, Ny

• Responsible for coordinating and managing end to end implementation process.• Prepare distribution documents for internal circulation outlining client and plan specifications. • Responsible for understanding customer service needs and implementing programs based on client’s needs. • Responsible for daily interactions with all internal departments based on Sales and Client Management needs. • Utilize communication skills, both verbal and written to research and identify all data and requirements necessary to document client requests within distributions for business requirements.• Assist management team with developing implementation strategies to help develop processes and procedures. • Participate in daily conference calls and presentations to clients and internal customers. • Provide performance related feedback to respective business units’ to ensure timely and quality service is delivered. • Responsible for assisting with new group set up to final enrollment loading. • Ability to perform and adapt to a fast paced environment.

Latham, New York

• Responsible for HIPAA compliance daily• Adhere to privacy, confidential and proprietary company policies and procedures. • Responsible for union and non-union employee’s attendance, payroll, compliance and training. • Responsible for education on daily challenges to both manual and electronic eligibility team. • Follow up on all challenges from internal and external clients, client managers and groups. • Maintain daily departmental goals and metrics. • Schedule, project and respond to staffing issues to maximize efficiency of team. • Responsible for scanning, triaging, validating and updating documents received by manual team. • Responsible for employees understanding of authorization processing, reseeding and overriding process. • Responsible for maintaining proper documentation in systems and throughout paper records for audit purposes. • Participate in daily call center metrics and performance meetings. • Responsible for interpretation of both open enrollment and daily eligibility manual and electronic files received.

Clifton Park, New York

Albany, New York

• Certified Application Counselor for NYS Marketplace 2014.• Responsible for HIPAA compliance daily.• Responsible for meeting with patients face to face daily in a hospital setting.• Responsible for determining which program or programs patients are eligible for based on their demographics. • Responsible for preparing all self-pay estimates and collecting self-pay payments. • Assisted all self-pay and uninsured hospital patients in obtaining medical coverage.• Screen all eligible patients for multiple financial aid programs offered; Charity Care, NYS Medicaid.• Responsible for contacting Insurance Payers for necessary patient information and coverage.• Responsible for Medicaid application process; application, obtaining documentation, submission and follow-up. • Responsible for assisting discharged patients with Chronic Care Medicaid applications and Community Applications. • Responsible for copay collection for all inpatient and outpatient patients.

Bachelor Of Business Administration (B.B.A.), Business/Managerial Economics

Associates, Marketing