- Coordinated software integrations for enterprise clients.- Consulted on use of product suite for enterprise clients.- Advocated for enterprise clients in testing new products by ensuring their needs were addressed during product development.- Consolidated and streamlined customer processes to meet the needs of rapidly-growing enterprise and strategic clients.- Conducted regular business reviews with enterprise clients including the top 3 enterprise clients of the company.- Managed book of business including updates, upsells, and retention, while minimizing churn requests and mitigating revenue loss.- Averaged 7% MRR growth.- Managed GDS reports for enterprise clients including connecting and querying data sources

- Retained existing customers, grew SMB Book of Business (average YoY growth of 12%), and drove adoption of Kenect platform(SaaS).- Set record two months in a row for the highest average growth rate including net-new customers, returning customers, and upsells. - Conducted business reviews with account stakeholders.- Integrated Kenect platform with customers’ CRM and website.- Delivered and communicated ROI for all clients throughout each stage of the customer lifecycle.

- Coordinated end-to-end customer implementation experience.- Managed customer experience projects from pre-sale through early adoption.- Oversaw coordination of sales team and systems engineers providing technical instruction to appropriate parties through interdepartmental teamwork.- Provided premium support for 4 of the company’s top 10 customers.

- Started and developed new department focused on effective operations management.- Trained a team of dispatchers and schedule creators who efficiently coordinated route management.- Analyzed customer database through statistical analysis to deliver daily reports to company VPs tocoordinate leadership efforts- Successfully identified sales trends that were unprofitable thereby reducing turnover by 8%

- Professionally sold pest control subscriptions to customers countrywide- Guided new sales representatives through the sales process- Reviewed and refined quality of customer-related phone calls- Efficiently managed office and make sure other representatives are on task- Introduced new communication platform that in turn reduced paper costs in office and increased office organization

- Coordinated implantation of advanced security protocols and verified encryption information forworldwide customers in English, French, and Portuguese.

- Set and met weekly leasing goals with staff. Set record for most leases sold in one day (27).- Managed property finances and operations.- Mediated in disputes between tenants, and on behalf of the property owners.

- Led in-field training for new recruits in the sales office as part of sales management team.- Provided excellent customer service and achieved high retention rate through direct sales.- Provided excellent customer service and achieved 0 cancellations through direct sales.

- Led problem-solving efforts across departments to drive quick electrical upgrades.- Oversaw the hiring and contracting with 3rd-party electricians to perform electrical service changesaccording to company standards and government regulations in order to bring homes up to meetmodern electrical requirements.

• Professionally performed numerous catering responsibilities quickly and efficiently to events ranging from 5 to 2,000+ attendants• Frequently complimented on safe and efficient driving• Only driver of 10 with zero accidents• Required to work daily with new team members

Worked main food service floor providing top-notch customer service as a cashier, grill master, food assembler, dish washer, and custodian for over 1,000 customers per day in a fast-paced, customer-oriented environment;Management frequently requested I perform the duties of other shift workers who either were not qualified or refused to perform their duties;Regularly requested to work other employee shifts when other assigned team member couldn’t begin or complete their shift.