Cortney Brewerton Ii Email & Phone Number

Pleasant Grove, Ut, Us

- Coordinated software integrations for enterprise clients.- Consulted on use of product suite for enterprise clients.- Advocated for enterprise clients in testing new products by ensuring their needs were addressed during product development.- Consolidated and streamlined customer processes to meet the needs of rapidly-growing enterprise and strategic clients.- Conducted regular business reviews with enterprise clients including the top 3 enterprise clients of the company.- Managed book of business including updates, upsells, and retention, while minimizing churn requests and mitigating revenue loss.- Averaged 7% MRR growth.- Managed GDS reports for enterprise clients including connecting and querying data sources

- Retained existing customers, grew SMB Book of Business (average YoY growth of 12%), and drove adoption of Kenect platform(SaaS).- Set record two months in a row for the highest average growth rate including net-new customers, returning customers, and upsells. - Conducted business reviews with account stakeholders.- Integrated Kenect platform with customers’ CRM and website.- Delivered and communicated ROI for all clients throughout each stage of the customer lifecycle.

Provo, Utah, United States

- Coordinated end-to-end customer implementation experience.- Managed customer experience projects from pre-sale through early adoption.- Oversaw coordination of sales team and systems engineers providing technical instruction to appropriate parties through interdepartmental teamwork.- Provided premium support for 4 of the company’s top 10 customers.

Orem, Utah

- Started and developed new department focused on effective operations management.- Trained a team of dispatchers and schedule creators who efficiently coordinated route management.- Analyzed customer database through statistical analysis to deliver daily reports to company VPs tocoordinate leadership efforts- Successfully identified sales trends that were unprofitable thereby reducing turnover by 8%

- Professionally sold pest control subscriptions to customers countrywide- Guided new sales representatives through the sales process- Reviewed and refined quality of customer-related phone calls- Efficiently managed office and make sure other representatives are on task- Introduced new communication platform that in turn reduced paper costs in office and increased office organization

Lehi, Utah

- Coordinated implantation of advanced security protocols and verified encryption information forworldwide customers in English, French, and Portuguese.

- Set and met weekly leasing goals with staff. Set record for most leases sold in one day (27).- Managed property finances and operations.- Mediated in disputes between tenants, and on behalf of the property owners.

- Led in-field training for new recruits in the sales office as part of sales management team.- Provided excellent customer service and achieved high retention rate through direct sales.- Provided excellent customer service and achieved 0 cancellations through direct sales.

Orem, Ut

- Led problem-solving efforts across departments to drive quick electrical upgrades.- Oversaw the hiring and contracting with 3rd-party electricians to perform electrical service changesaccording to company standards and government regulations in order to bring homes up to meetmodern electrical requirements.

5562 Wsc, Brigham Young University Provo, Ut 84606

• Professionally performed numerous catering responsibilities quickly and efficiently to events ranging from 5 to 2,000+ attendants• Frequently complimented on safe and efficient driving• Only driver of 10 with zero accidents• Required to work daily with new team members

7255 N. Meridian Road Peyton, Co

Worked main food service floor providing top-notch customer service as a cashier, grill master, food assembler, dish washer, and custodian for over 1,000 customers per day in a fast-paced, customer-oriented environment;Management frequently requested I perform the duties of other shift workers who either were not qualified or refused to perform their duties;Regularly requested to work other employee shifts when other assigned team member couldn’t begin or complete their shift.

Bachelor Of Science - Bs, Professional Pilot, 3.52

Bachelor Of Science - Bs, Aviation/Airway Management And Operations, 3.76