Cortney Flynn Email & Phone Number

London, GB

London, England, United Kingdom

London, England, United Kingdom

• Developed the Wagestream Client Community to provide a system of direct and reliable support, prevent churn and identify upsell opportunities for actively managed and unmanaged accounts alike. Grew the MRR of 217.
• Technical and Project Lead for the Client Success team in charge of training, upskilling and ensuring that processes (new and old) are documented properly. Established numerous processes for comms, technical changes.
• Project managed the launch of our new Employer Portal to clients and secured the highest webinar registration and attendance by clients in the history of the company.
• Developed the off-boarding process used by the company to ensure that even the experience of churned clients and members not only abided by customer duty regulations but also ensured a smooth transition financially for.
• Specialised in cross-functional team collaboration, often working directly with engineering, marketing, data, product and customer support to ensure satisfactory project completion.

London, England, United Kingdom

Wagestream believes in better financial resilience for all - this means access to the right tools and services so that your colleagues can build a secure financial future.Wagestream is a charity-backed solution that designs all products with financial resilience as the guiding principle, guaranteeing a lasting and positive impact on your.

Charlottesville, Virginia, United States

- Worked with the Project Manager and core study team to ensure that project deliverables are completed in accordance with contract and client expectations.- Managed multiple global project study teams from onboarding through end of contract, monitoring training compliance, internal and external system access, and overseeing all relevant team and client.

Charlottesville, Virginia Area

- Liaised between visa processing partners and clients to facilitate the procurement of student visas.- Utilized an in-depth understanding of the inner-workings of the visa application process lifecycle to guide students to achieve their goals on schedule.- Acted swiftly in response to policy changes throughout the COVID19 pandemic by ensuring that all.

Madrid Area, Spain

- Received a postgraduate grant from the government of Spain to design and implement bilingual education reforms within a public school.- Instructed English language, geography, social science, and natural science lessons to students ages 3-11 in a full English language immersion setting.- Strengthened diplomatic ties between Spain and the United States.

Richmond, Virginia Area

- Executed the assembly and break down of laboratory equipment for daily use.- Operated a Dry Blood Spot Punch instrument to prepare samples for analyzation and various genetic tests.- Oversaw a sterile environment within the laboratory and produced samples on tight deadlines.

Richmond, Virginia Area

- Provided crisis response and advocacy services with tact and discretion to survivors of intimate partner violence and stalking statewide.- Liaised closely with local sexual and domestic violence agencies and law enforcement partners to facilitate the extraction of survivors from volatile locations.- Connected survivors with mental health & legal.

Richmond, Virginia Area

- Contacted adult twins and parents of juvenile twins regarding registering with the MATR or participation in specific research projects conducted on a wide-range of health-related topics- Conducted telephone interviews for the MATR- Assisted with English to Spanish translations of MATR informational brochures and media

Charlottesville, Virginia Area

- Implemented the building, editing, and assignment of training curricula for PRA clinical trials and studies around the world in a timely manner.- Monitored and ensured proper compliance of all employees assigned to clinical trial or study.- Liaised with international and domestic team members to develop better strategies for setting and accomplishing.

Newark, Delaware

- Contributed literature reviews, annotations, and analysis for project on tornado and flash flood warnings- Recruited for focus groups in Fort Worth area and transcribed focus group material using the qualitative program Atlas- Outlined user needs for a new sudden weather disaster-warning application by University of Delaware and University of.

New York, New York

- Proposed committee topics to IMUNA and drafted two in-depth background guides for conference participants- Prior to conference, answered questions from delegates and graded their position papers- Underwent three training-intensive days before the start of the four-day conference to prepare to be an instructor for a conference of over 3800+ high school.

Greater Philadelphia Area

- Completed work on the VEC's "Parent Pack," which consisted of designing an educational coloring book on vaccines for the May 2015 Science Fest in Philadelphia.- Developed social media strategies for the VEC.

Bachelor Of Arts (B.A.), Public Policy, Public Health Minor

Activities and Societies: Model United Nations, Club Swim Team - University of Delaware Scholar - Dean's List

International Honors Program, Health, Culture, And Community

Comparative study abroad program in Washington, D.C., Delhi, Cape Town, and São Paulo - Participated in a study abroad program focused on.

Education record