Cortney Fullerton, Cmp Email & Phone Number

Greater San Diego Area

-Develop & manage executive level relationships with clients, accounts, & partners -Build vendor relationships: hotels, caterers, entertainers & booking agents, venues, transportation, decor rental, lighting, AV companies, & many other industry contacts -Participate in site inspections and/or lead operational site inspections -Complete sales process: create detailed client contracts and/or addendums for signature; secure payments-Determine staffing needs, directly manage staff onsite, review/reconcile payroll post-event-Collaborate with Finance Director to ensure client payments are received -Onsite operation of program at highest level of service and creativity, to include:*transportation: individual/group airport arrival & departures; transfers to activities, dine arounds, off-property events; develop & operate shuttle schedules*decor: design looks; contract furniture/decor vendors; develop detailed load-in timelines; design floor plans; schedule vendor delivery/strike times*activities: contract with vendor; coordinate details, including food & beverage; secure transportation; schedule/manage staffing*dine around: contract restaurants; finalize menus; secure transportation; schedule/manage staff*lighting/AV: contract vendors; collaborate on event; partner with venue AV teams; communicate all vendor requirements *in-house production: secure furniture/decor; confirm staff & manage onsite; schedule delivery/strike*off-property venue: contract venue; secure decor, caterer, AV & lighting, security, fencing, tenting, power, permitting, etc.; design floor plans*entertainment: contract vendors; coordinate rider requirements; manage onsite-Post-Event: collect, review & reconcile final invoices from vendors; reconcile internal expense reports; prepare & issue program final invoice for client, including onsite add-ons-Maintain P&L report from program turn over through completion, while maintaining or exceeding companies’ required minimum profit margin

Remote

- Onboarded new clients, and managed current client relationships to ensure satisfaction and repeat business- Created, managed and met project timelines/deadlines for pre-, live and post-event operations - Collaborated with clients and internal web development team on implementing new platform features- Developed client websites, including: monthly/weekly virtual meetings to discuss and design the look, needs and functionality of the website; learned to write code to develop and design the website, including website layout, session building with session images, materials, CEU’s, and specific functions; updated to post-virtual event website layout- Led virtual events, including: training all speakers on virtual platform functions and use, collaborating with web-developer team to catch or remedy any platform and/or streaming issues, partner with internal tech team for virtual session monitoring and attendee assistance- Trained and mentored new Customer Success Managers

Boston, Massachusetts

-Managed and executed multiple assigned events simultaneously -Oversaw all event details, to include: contracts, venue selection, budget, event design, vendors, program scripts, production schedules, and on-site execution -Built relationships with existing vendors and new vendors to secure proper services are executed -Negotiated contracts and evaluated content on behalf of clients -Developed and implemented budget proposals and strategic plans for new clients-Collaborated with AE Partners on proposals for prospective clients -Attended marketing events: shows, luncheons, networking functions, etc.-Oversaw office and event support staff: assistants, coordinators and interns -Conducted event research, including potential event venues, vendors, new products, and latest trends-Managed marketing projects to acquire new clients

New Hampshire Motor Speedway

-Managed all client accounts for all hospitality tents, infield locations, and suites from initial conversations through operation and final billing-Managed event setup logistics, staffing and training needs for all above locations -Inventory management pre- and post-race, and placed all required orders for paper supplies, alcoholic and non-alcoholic beverages and dry goods-Setup, managed and operated day-to-day logistics of food & beverage-Expedited all food and beverage to satellite locations

Boston, Ma

-Managed catering events ranging from board meetings to plated meals for 4,000+ guests, including menu selections, setup design, attendee flow, & billing-Personally managed over $6 million in premium catering sales annually-Managed the Hynes’ largest premium catering event to date, which amounted to over $1.8M in F&B sales -Prepared all billing while continuously maintaining zero accounts receivable aging over 30 days -Took initiative to create & maintain a comprehensive event filing system which standardized the order & contents of event folders. This system was implemented & adopted by all sales managers, & is a model used company wide.-Collaborated daily with the MCCA & all other facility partners and vendors-Responsible for maintaining a 100% score in our Marketing & Group Sales Home Office Review -Trained all new Catering Sales Managers & Administrative Assistant’s. Specific trainings include: How to communicate effectively with clients; understanding company policies and procedures; building of BEOs; billing processes; financial projections; collaborating with internal & external departments; designing setup & flow plan, and how to anticipate/solve problems-Acted as onsite support for ReServe programming, questions or trainings -Created & maintained monthly sales review documents-Monitored new event bookings & assigned events to the sales team, pulled reports & created folders-Assumed additional responsibilities for large events at the Boston Convention & Exhibition Center, while maintaining current workload at the Hynes-Managed exhibitor & ancillary clients’, including: menu selections, room/booth setup, timeline of meetings, & billing. This also included exhibitor marketing to increase sales-Took initiative to create, implement & execute brand new exhibitor lunch program. The program was used for four years by hundreds of exhibitors per event. The program allowed exhibitors to pre-order their lunch & have it delivered directly to their booth

Mansfield, Ma

-Answered all incoming phone calls-Scheduled appointments for clients-Determined inventory needs, placed supply and retail orders, and updated inventory tracking system-Effectively resolved any client issues and/or concerns-Administered promotional advertising to build clientele -Trained all staff (stylists and receptionists) on computer program, salon procedures and daily operations-Received formal training on implementing new computer program; acted as tech support for the salon-Supported salon owner with accounts receivables and payments in QuickBooks