Cortney Gusek Email & Phone Number

Niagara Falls, ON, CA

Remote

• Assist clients using the Campus event ticketing software through consultations, training, and providing solutions to day-to-day problems.
• Acts as the first point of contact for clients, triaging and managing a queue of incoming cases to ensure response and resolution targets are met.
• Delivers exceptional service to clients via phone, Teams meeting, online support portal, and email.
• Handles project related tasks of a technical nature including system implementation, application troubleshooting, and defect logging.
• Works closely with the technical team on cross-functional problems and initiatives to deliver successful outcomes to clients.

St. Catharines, Ontario, Canada

• Coordinated 10-12 fundraising and stewardship events annually.
• Facilitated full life cycle of event logistics including critical paths, invitations, guest lists, invoicing, collecting payments, budget management, booking venues, contract negotiations, rentals, soliciting.
• Launched new online Auction for Impact due to COVID-19, in lieu of in-person fundraising events, which has raised over $35,000 in three years, with an average of 3,500 participants each year.
• Supervised event committees by collaborating with teams of 8-10 volunteers on strategic plans, and organizes monthly meetings, hosted virtually by Zoom, to ensure objectives are met.
• Managed the Canada Summer Jobs summer student program and the fall campaign Sponsored Employees’ program by hiring, onboarding, training, and supervising 4 students and 4 intern employees annually.
• Oversaw portfolio of 20 community workplace accounts to support company and employee giving, totalling over $100,000 each year.

St. Catharines, Ontario, Canada

• Collaborated on the coordination of 10 alumni events annually by facilitating strategic plans, managing registrations using CVENT and Eventbrite, supervising volunteers and staff, and implementing event logistics.
• Facilitated event communications via email and social media campaigns, created and updated website content.
• Managed alumni projects including cards, affinity programs, digital board, composite photos, tartan swag, and awards.
• Launched new online networking program (Brazen) to increase alumni and community engagement virtually.
• Organized Alumni Association Board meetings and committee conference calls, recorded minutes, distributed materials.
• Organized Alumni Annual General Meeting and created annual reports.

Niagara Falls, Ontario, Canada

• Provided core management of day-to-day office operations.
• Promoted and implemented programs and schedules and delivered logistical and tactical event support.
• Solicited and secured community partnerships, donations, sponsorships and fundraising agreements.
• Ensured contracts were signed, agreements were fulfilled and invoices were paid.
• Management of 6,000 event registrants, recruitment and supervision of 1,500 volunteers each year.
• Assisted with event re-branding including logos, taglines and raising the company profile.

Leadership In A Team Environment

Event Management Graduate Degree, Meeting And Event Planning

Bachelor Of Arts (B.A.), Sociology And Child & Youth Studies

Integrated Marketing & Communications

Digital Illustration And Design Certification, Graphic Design

Education record