Cortney Gusek Email & Phone Number

Niagara Falls, On, Ca

Remote

• Assist clients using the Campus event ticketing software through consultations, training, and providing solutions to day-to-day problems. • Acts as the first point of contact for clients, triaging and managing a queue of incoming cases to ensure response and resolution targets are met.• Delivers exceptional service to clients via phone, Teams meeting, online support portal, and email.• Handles project related tasks of a technical nature including system implementation, application troubleshooting, and defect logging.• Works closely with the technical team on cross-functional problems and initiatives to deliver successful outcomes to clients.

St. Catharines, Ontario, Canada

• Coordinated 10-12 fundraising and stewardship events annually.• Facilitated full life cycle of event logistics including critical paths, invitations, guest lists, invoicing, collecting payments, budget management, booking venues, contract negotiations, rentals, soliciting sponsorships, A/V requirements, seating plans, food & beverage, guest speakers, theme/decor, post event feedback, and reporting.• Launched new online Auction for Impact due to COVID-19, in lieu of in-person fundraising events, which has raised over $35,000 in three years, with an average of 3,500 participants each year.• Supervised event committees by collaborating with teams of 8-10 volunteers on strategic plans, and organizes monthly meetings, hosted virtually by Zoom, to ensure objectives are met.• Managed the Canada Summer Jobs summer student program and the fall campaign Sponsored Employees’ program by hiring, onboarding, training, and supervising 4 students and 4 intern employees annually.• Oversaw portfolio of 20 community workplace accounts to support company and employee giving, totalling over $100,000 each year. • Stewardship of 300+ donors with thank you calls, hand-written cards, and email correspondence annually.• Maintained over 100,000 constituent records in Raiser’s Edge database including entering gifts, updating contact information, recording actions and notes, tracking event participation, and downloading reports. • Provided high-level customer service for event attendees, donors, volunteers, and stakeholders by responding to inquiries via phone and email, and providing knowledgeable information and solutions in a timely manner.

St. Catharines, Ontario, Canada

• Collaborated on the coordination of 10 alumni events annually by facilitating strategic plans, managing registrations using CVENT and Eventbrite, supervising volunteers and staff, and implementing event logistics.• Facilitated event communications via email and social media campaigns, created and updated website content.• Managed alumni projects including cards, affinity programs, digital board, composite photos, tartan swag, and awards. • Launched new online networking program (Brazen) to increase alumni and community engagement virtually.• Organized Alumni Association Board meetings and committee conference calls, recorded minutes, distributed materials.• Organized Alumni Annual General Meeting and created annual reports.• Managed finances including company purchasing credit card, logging donations, petty cash, deposits, budget transfers, expense reports, purchase orders, cheque requisitions and event reconciliation. • Maintained and updated over 100,000 records in Raiser’s Edge database including contact information, opt-in/opt-out requests, returned mail, call reports, and event registrations.• Scheduled appointments and meetings, manages calendars, and made travel arrangements.

Niagara Falls, Ontario, Canada

• Provided core management of day-to-day office operations.• Promoted and implemented programs and schedules and delivered logistical and tactical event support.• Solicited and secured community partnerships, donations, sponsorships and fundraising agreements.• Ensured contracts were signed, agreements were fulfilled and invoices were paid.• Management of 6,000 event registrants, recruitment and supervision of 1,500 volunteers each year.• Assisted with event re-branding including logos, taglines and raising the company profile.• Assisted with the development of advertising and marketing materials (print, web banners, rack cards).• Represented the company at tradeshows to sell and promote event to athletes. • Managed email campaigns, built new company website and maintained all updates.• Launched new social media accounts and managed creative content.• Successfully grew Facebook page by over 3,000 likes in one (1) year and over 1,200 followers on Twitter in six (6) months, which in turn generated a 10% increase in profitable registrations from 2013 to 2014.• Attended board meetings, prepared agendas, recorded and distributed minutes.

Leadership In A Team Environment

Event Management Graduate Degree, Meeting And Event Planning

Bachelor Of Arts (B.A.), Sociology And Child & Youth Studies

Integrated Marketing & Communications

Digital Illustration And Design Certification, Graphic Design

Education record