Cortney Holder Email & Phone Number

Northeastern United States, United States

Washington Dc-Baltimore Area

Washington D.C. Metro Area

The Account Management role at International SOS was a hybrid Enterprise Sales & Account Management Role that was a promotion from my previous role in Client Services which was more focused on account administration. As an Account Manager I was responsible for managing and building key client relationships, contract renewal, business development for my mid-market and large government, NGO, scholastic and business services clients, as well as serving as a brand ambassador. As a trusted advisor to my clients, I often provided on-site workshops & trainings regarding the risk mitigation services available & how to utilize them. My contract renewal growth rate was 106% and both years I had sales overachievement rates of 220 % and 120%, respectively.I excel in building strong client relationships, identifying solutions, and implementing best practices for program/services success. In 2019 I won the award for Rookie of the Year for overachieving my sales performance in Year 1 and in Year 2 I placed in the top 20 account manager list based on renewal retention & book growth.

Trevose, Pa

My job in Client Services was to support 4 Account Managers and their clients providing education, administrative, and support services for those located in the Northeast Region, US. This gave me the opportunity to proactive work with internal and external groups, supporting their needs, and identifying process changes that improved the client / member experience.

Feasterville Trevose, Pennsylvania

Howard Medical Supplies was my second business I took from concept to operation as a Durable Medical Equipment Supplier in Philadelphia. I acted as co-owner and manager of operations. I managed and maintained the daily operations to enhance and support a cohesive and efficient office environment.I led the operational planning and successful execution of doubling our customer base in just under 6 mos.I hired a core team of compliance, marketing, and technology employees to implement strategies in accordance with state and federal regulations.I provided all HR support to company including: interviewing, hiring, training staff, and payroll transactions.I worked directly with the Community Health Accreditation Program to complete a full company accreditation to meet compliance regulations and standards.

Wells Fargo & Company is a Fortune 50 financial services company providing banking, insurance, investments, mortgage, consumer and commercial finance through more than 9,000 stores and 12,000 ATM’s and the Internet across North America and internationally.As Senior Credit Manager I was responsible for my business development goals within new and existing accounts offering mortgages and consumer loan products - identifying customers credit worthiness based on certain risk factors. I served as the District Sales Captain, reviewing & managing the weekly sales process of 4 branches to foster team building, identify cross-selling opportunities and competitive positioning techniques.I also supported the Branch & Assistant managers leading complex loan closings, tracking branch performance and ensuring customer satisfaction.

B.S., Integrated Science, Business, And Technology (Isbt). Minor, Healthcare Administration

Education record