Cortney S. Email & Phone Number

Cincinnati, Ohio, United States

Staff nurse fulfilling roles of critical care primary nurse in a 20-bed Medical Intensive Care Unit (MICU) at a level 1 trauma, teaching, and research institution.-Trusted resource expert to floor nurses; responding to calls about decompensating patients, quickly assessing patient needs, and determining appropriate clinical action while following facility protocols. -Reduced medication errors by 15% through the implementation of medication room quiet zones.-Recognized for exceptional interdepartmental communication as a recipient of the “Great Catch” award.-Comfortable using remote monitoring devices, video conferencing software, and electronic health record systems. Ability to troubleshoot basic technical issues. Access to high-speed internet and a private, HIPAA-compliant home office.-Previous experience with remote patient monitoring technologies and telemedicine platforms; experience in the Electronic Intensive Care Unit (eICU) to provide continuous remote patient monitoring of patients' conditions and vital signs, and access patient data, clinical profiles, and treatment information.-Independently prioritized workload based on patient acuity, and triaged concerns of life-threatening emergencies.-Natural ability to communicate complex ideas to a wide variety of patients. -Experienced in a range of inpatient environments, offering a diverse understanding of shifting acuity levels and patient conditions often seen in clinical monitoring.

Cincinnati Metropolitan Area

Performed roles of unit secretary and patient care assistant on a 25-bed medical-surgical unit. Main duties were to provide direct quality care to patients including daily patient assistance, monitoring, and recording.-Managed multiple line phone systems, completing inbound and outbound calls, coordinating care with providers and interdisciplinary teams. -Received the “Tulip Award” for providing exceptional, compassionate patient care; and my ability to create small moments of joy during illness.-Prioritized patient care based on condition severity and protocol guidelines.-Collaborated with nurses and other healthcare providers to complete blood draws, EKGs, Activities of Daily Living (ADL), and vital sign/blood glucose monitoring. -Documented according to facility policy in EPIC EMR.

Cincinnati Metropolitan Area

Fulfilled roles of a certified pharmacy technician in an outpatient pharmacy setting. Performed customer service, administrative tasks, and pharmaceutical-related tasks. -Provided conflict resolution with customers and insurance companies, utilizing active listening and clear communication to resolve concerns while adhering to company policies and procedures. -Collaboration with outpatient clinics, hospitals, insurance companies, and healthcare providers to ensure effective medication management.-Demonstrated proficiency in fast and accurate typing.-Ensured adherence to all relevant laws and regulations.