Cortney Samuel, Cpcu, Arm Email & Phone Number

Completed a review involving inadequate coverage investigations that resulted in a pilot targeting alignment amongst departments to identify and remedy coverage issues in order to recapture lost premiums.Completed Construction Defect mentoring program that enhanced my knowledge of complex coverage analyses and the CGL policy.Provided detailed analysis of.

New Jersey

Senior Claims Specialist 1, August 2015 – May 2018Appointed Temporary Team Lead in Team Managers 2-month absence. I was responsible for mentoring colleagues and guiding decision making on claim files.Drove Continuous Improvement project by facilitating internal communication to promote viability of new suggestions resulting in new and improved.

Marlton, New Jersey

Trained employees on low speed impact initiative resulting in effective leveraging of the argument on claims thereby mitigating damages.Monitored trials in which quick decision making and risk assessment resulted in 4 defense verdicts and a highly favorable settlement against a reputable plaintiff firm.Performed Gap Analysis surrounding complex file.

New Jersey, United States

Chosen as a point person on a newly implemented low speed vehicle impact pilot due to strong negotiation skills. Devised a strategy that connected New Jersey tort law to a newly implemented low speed initiative resulting in strengthened low speed argument on claims organization wide.Built strategic relationships with attorneys which helped me to.

Lindenwold, NJ

• Third Party Billing
• Analyze invoices and billing reports
• Investigate variances in revenues received versus billed amounts
• Investigate and resubmit old billing errors to recapture lost revenues
• Assist in attaining Medicaid accreditation

• Payroll, billing reports, and invoicing.
• Interviewed applicants, conducted background checks, ensured all employees adhered to company policies.
• Marketed company to potential clients/Assisted in creating marketing materials.
• Created new and managed existing contracts/ Ensured customer satisfaction.
• Supervised field employees, handled scheduling issues and customer complaints.
• Supervised office employees, handled any call escalations, organized office meetings, and completed employee performance reviews.

Understanding of all procedures for retail investment account transactions and all legal documents needed to execute transactions.Process liquidations and exchanges on individual, retirement, corporate, broker self directed, and trust accounts.Preparation and presentation of customer complaint reports, reviewed by the Board of Directors on a monthly basis.

Process and submit pension estimates and verifications.Understanding of legal documents, ERISA regulations, and proper procedures for updating accounts accordingly.Created standardized procedures for daily business operations for several major clients.Chosen to train new and existing employees on team procedures and assignments.Responsible for overseeing.

Health and Welfare; Elect employee’s benefits. Understand and convey to employees all guidelines for qualifying life events. Assist customers with any problems or questions regarding coverage and regulations.Assist customers in understanding coverage options: medical, dental, vision, flexible spending accounts, basic life, Accidental Death &Dismemberment.

Associate In Risk Management, Risk Management

Cpcu, Insurance

Chartered Property Casualty Underwriter

Bachelor Of Science (Bs), Finance; Economics

Dean’s List 4 semesters Member of Beta Alpha Psi International Honorary Organization for Financial Information Professionals: Kappa Gamma.