As the HVAC dispatch manager, I oversee the day-to-day scheduling and coordination of HVAC technicians, managing a team of dispatchers and customer service representatives. My responsibilities include overseeing work orders, assigning tasks to technicians based on their skills and availability, and optimizing routes for efficiency. It's crucial for me to ensure that our team provides timely responses to customer requests and maintains open communication with clients regarding technician arrival times and job statuses. Additionally, I closely monitor the performance of both technicians and dispatchers, address any scheduling conflicts or emergencies, and maintain adequate inventory levels of parts and equipment for upcoming jobs.In addition to my role as a dispatch manager, I serve as the Atlanta Sales Coordinator, where I create proposals and quotes to close equipment and job sales. I also handle payroll processing, time-stamps, department commissions on both a weekly and quarterly basis, recruit new employees, respond to company media reviews, and train new recruits. Managing the dispatch and CSR departments for three branches, as well as overseeing operations in our Atlanta office, is all part of my responsibility in ensuring smooth operations and maximizing productivity within our company.

SPFX Office PA for “The House With A Clock In It’s Walls”

• Created RA's and coordinated receipt of return product• Closed all past due OSD/RA's and Wendell Reports that were backed logged to current month• Coordinated Alchemy training for distribution with the Project Manager• Assisted distribution manager in the completion of administrative and clerical duties• Created and Filed Loss & Damage Claims; Followed up with responsible party on all claims.• Processed incoming and outgoing mail and faxes; Completed special projects as assigned; answered phones and responded to emails.• Worked with rework team on moving items out of rework area managing inventory• Addressed overage, shortage, and damage issues; researched causes of claims; analyzed root causes; determined resolutions; and communicated findings.

Placed 2nd overall in company recruiter challenge out of all our on-sites in the country.• Responsible for entire recruiting cycle: recruitment, hiring, training and retention of management employees. • Established business relationships with prospective clients offering professional quality service and helped design a brand to attract both employees and clients • Compiled employee performance reviews, separation, and exit interviews • Designed recognition initiatives to increase the retention of hourly associates; Guided various training programs and implemented training needs for hourly associates. • Supervised, directed and trained employees on a daily basis; Oversaw client scheduling needs and workflow to satisfy customer needs; Performed analysis of monthly KPI and computer reports • Ordered & examined pre-employment background/employee screening; administered pre-employment drug screens • Performed payroll functions, such as maintaining timekeeping information and processing and submitting payroll. • Maintained current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act (ADA). • Conducted in depth phone and in person interviews to determine the best candidate

Awarded for outstanding employee and acknowledged by AirTran Airways Fraud Department for detecting a reservation that was fraudulent and reported it immediately saving the company between the regions of $7,000 to $8,000 dollars. Nominated by my fellow crew members and supervisors for the AirTran Airways Excellence Award • Responded to customer inquiries, complaints, and billing questions. • Calmed angry callers, repaired trust, located resources for problem resolution. • Provided quotes, corrected errors, and executed online policy changes. • Traced lost, delayed, or misdirected baggage for customers. • Informed clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements. • Promoted particular destinations, tour packages, and other travel services. • Determined whether space is available on travel dates requested by customers, assigning requested spaces when available. • Created and confirmed reservations for travel using Cisco operating systems and Company Matrix. • Handled incoming calls in busy call center environment.