Cortnie Smith Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

•Built and maintained strong, long-term relationships with a diverse client base, ensuring high levels of satisfaction, repeat business, and referrals in both residential and commercial real estate sectors. •Successfully negotiated and closed high-value transactions, guiding clients through the buying, selling, and leasing process with a focus on maximizing profitability and meeting client goals. •Conducted in-depth market research to identify trends and opportunities, providing clients with data-driven insights to make informed decisions and optimize investment returns. •Managed and optimized portfolios of residential and commercial properties, overseeing day-to-day operations, budgeting, leasing, and maintenance, ensuring maximum occupancy rates and profitability. •Delivered top-tier customer service by proactively addressing client concerns, offering tailored solutions, and ensuring seamless, positive experiences throughout the real estate transaction lifecycle.

Jonesboro, Georgia, United States

•Supervised, trained, and mentored a team of 10 bail bonds agents, leading to a 22% increase in overall team productivity and individual performance •Developed a loyal customer base, driving a 16% increase in sales volume through personalized service and attention to customer needs •Resolved customer issues effectively, enhancing customer satisfaction and building long-term relationships •Provided key management support, mastering all office positions and managerial tasks, resulting in seamless day-to-day operations •Played a pivotal role in coordinating cross-functional teams to streamline operations and ensure a cohesive workflow across departments •Collaborated closely with upper management to implement strategic initiatives, improving office efficiency and overall customer experience

303 Perimeter Ctr N, Ste 600, Atlanta, Ga 30346

•Contributed to a 22% reduction in customer complaints by submitting process improvement requests and collaborating with departments to implement changes •Consistently achieved a 98% accuracy rate while handling over 200 customer inquiries daily, ensuring efficient and reliable support in a fast-paced environment •Increased departmental efficiency by 14% through data-driven analysis and targeted recommendations, leading to streamlined operations and improved customer response times •Collaborated with cross-functional teams to implement process improvements, ensuring streamlined operations and reduced customer complaints

Marietta, Georgia, United States

•Implemented strategic customer service initiatives to resolve complaints effectively, fostering loyalty and improving overall customer experience.•Served as the primary point of contact between clients and First Data, ensuring effective communication and resolution of moderately complex customer problems.•Offered consultative service, ensuring alignment with client and company objectives while fostering positive relationships with both clients and internal teams.•Leveraged in-depth product and system knowledge to interpret and troubleshoot complex technical issues, while continuously enhancing expertise through research and testing.

Bachelor’S Degree, Business Administration With A Concentration Of Healthcare Administration

Associate Of Applied Science Degree, Health Information Management

Student