Cortnie Smith Email & Phone Number

Atlanta, Georgia, United States

• Built and maintained strong, long-term relationships with a diverse client base, ensuring high levels of satisfaction, repeat business, and referrals in both residential and commercial real estate sectors.
• Successfully negotiated and closed high-value transactions, guiding clients through the buying, selling, and leasing process with a focus on maximizing profitability and meeting client goals.
• Conducted in-depth market research to identify trends and opportunities, providing clients with data-driven insights to make informed decisions and optimize investment returns.
• Managed and optimized portfolios of residential and commercial properties, overseeing day-to-day operations, budgeting, leasing, and maintenance, ensuring maximum occupancy rates and profitability.
• Delivered top-tier customer service by proactively addressing client concerns, offering tailored solutions, and ensuring seamless, positive experiences throughout the real estate transaction lifecycle.

Jonesboro, Georgia, United States

• Supervised, trained, and mentored a team of 10 bail bonds agents, leading to a 22% increase in overall team productivity and individual performance
• Developed a loyal customer base, driving a 16% increase in sales volume through personalized service and attention to customer needs
• Resolved customer issues effectively, enhancing customer satisfaction and building long-term relationships
• Provided key management support, mastering all office positions and managerial tasks, resulting in seamless day-to-day operations
• Played a pivotal role in coordinating cross-functional teams to streamline operations and ensure a cohesive workflow across departments
• Collaborated closely with upper management to implement strategic initiatives, improving office efficiency and overall customer experience

303 Perimeter Ctr N, Ste 600, Atlanta, GA 30346

• Contributed to a 22% reduction in customer complaints by submitting process improvement requests and collaborating with departments to implement changes
• Consistently achieved a 98% accuracy rate while handling over 200 customer inquiries daily, ensuring efficient and reliable support in a fast-paced environment
• Increased departmental efficiency by 14% through data-driven analysis and targeted recommendations, leading to streamlined operations and improved customer response times
• Collaborated with cross-functional teams to implement process improvements, ensuring streamlined operations and reduced customer complaints

Marietta, Georgia, United States

• Implemented strategic customer service initiatives to resolve complaints effectively, fostering loyalty and improving overall customer experience.
• Served as the primary point of contact between clients and First Data, ensuring effective communication and resolution of moderately complex customer problems.
• Offered consultative service, ensuring alignment with client and company objectives while fostering positive relationships with both clients and internal teams.
• Leveraged in-depth product and system knowledge to interpret and troubleshoot complex technical issues, while continuously enhancing expertise through research and testing.

Bachelor’S Degree, Business Administration With A Concentration Of Healthcare Administration

Associate Of Applied Science Degree, Health Information Management

Student