Corwin Hicks Email & Phone Number

Aggressively pursuing my CCNA R&S Certification

United States

DynCorp InternationalHelp-Desk SupportMulti-factor authentication (MFA), security clearance required, assist other DynCorp employees with the MFA client installation software and authentication process, deploy security and network protocols to troubleshoot the issue, help-desk environment, receive calls from employees who needs assistance authenticating and accessing the system, MFA using a token, either key-fob device or an alphanumeric generated grid to authenticate, company works… Show more DynCorp InternationalHelp-Desk SupportMulti-factor authentication (MFA), security clearance required, assist other DynCorp employees with the MFA client installation software and authentication process, deploy security and network protocols to troubleshoot the issue, help-desk environment, receive calls from employees who needs assistance authenticating and accessing the system, MFA using a token, either key-fob device or an alphanumeric generated grid to authenticate, company works with other military government contractors worldwide, layer 3 networking procedures, assist employees with VPN client installation, ping (ICMP) IP to test connectivity, knowledgeable of VPN connectivity and ability to troubleshoot issues, excellent workflow with ticketing systems Show less

United States

Telecommunication cabling, complete MAC orders and trouble tickets for customers, commercial cabling in hospital, termination of cable jacks in labs and offices, CAT5e, CAT6 & CAT6A cables, pull cables from telecom closet to destination (50-500ft), use tools to complete tasks, knowledgeable of phone systems on using jumpers to connect phone lines, add, delete and move phone lines for customers, activate, test using tester and toner to activate ethernet and phones (OS 55, OSV 40, OSV 60, 420… Show more Telecommunication cabling, complete MAC orders and trouble tickets for customers, commercial cabling in hospital, termination of cable jacks in labs and offices, CAT5e, CAT6 & CAT6A cables, pull cables from telecom closet to destination (50-500ft), use tools to complete tasks, knowledgeable of phone systems on using jumpers to connect phone lines, add, delete and move phone lines for customers, activate, test using tester and toner to activate ethernet and phones (OS 55, OSV 40, OSV 60, 420 Standard, 420 Advanced), escalate issue to level 3 network techs, open switchports to unassigned ports, feed cables into the closet and terminate cables on block, use patch cords to plug into switches (45/45, 360(VISI)/45, 112/45) Show less

Grand Prairie

Implementing, testing and maintaining applications, providing support for Microsoft desktops/laptops, servers and network, packaging and re-packing of new desktops and laptops after imaging, setting up new equipment and installing software, troubleshooting of all user hardware and software issues

Dallas/Fort Worth Area

Dallas/Fort Worth Area

Installed CAT-5 and fiber optics lines for local area networking for various companies. Terminated data and telephone line, tested data and telephone line and troubleshooting. Responsible for ticket resolution and Level 2 IT troubleshooting. Remote access to customer systems, PC optimization, selling upgrades, WAN and LAN troubleshooting, MAC configurations calling clients back, scheduling service appointments, selling upgrades, and other general escalated IT troubleshooting.