• Cultivate and maintain strong relationships with key business clients, enhancing customer satisfaction and retention rates by 15%. • Spearhead B2B and wholesale sales strategies, increasing annual revenue by 20%. • Development and implementation of comprehensive sales plans and promotional activities to boost product visibility and market share. • Conduct market analysis to identify emerging trends and opportunities, leading to the successful launch of three new product lines. • Manage a team of 6 sales representatives in both Seattle, WA, and Portland, OR, providing training and mentorship to enhance their performance and achieve sales targets. • Negotiate contracts and pricing agreements with major clients, ensuring favorable terms and maximizing profit margins. • Collaborate with the marketing department to create targeted campaigns, driving brand awareness and product demand in the wholesale sector. • Analyze sales data and prepare detailed reports for the CEO, facilitating informed decision making and strategic planning. • Represent The Tea Heaven at industry trade shows and networking events, expanding the company’s reach and generating new business leads. • Implementation of CRM systems and sales tools to streamline operations and improve efficiency in the sales process.

As the general manager I successfully oversee the daily operations and strategy of the business. My responsibilities include hiring and managing staff, setting, and monitoring goals, creating and managing budgets, improving revenue and productivity while ensuring customer satisfaction.Strategies and Results▪ Implemented cost-saving strategies to optimize profits by managing food, beverage, and labor costs.▪ Obtained and maintained necessary permits and licenses for food and beverage sales, ensuring compliance with regulations.▪ Resolved workforce issues and concerns proactively to create a positive and cohesive work environment.▪ Led the successful launch of two locations in Seattle and Seabrook, WA generating over $1 Million in sales within the first year of business.▪ Streamlined operations by setting up and configuring our point-of-sale system and aligning it with our digital presence and online ordering partners.

Orchestrated a team of retail account representatives in the Pacific Northwest, while I oversaw a growing portfolio of accounts through building genuine client relationships and developing account growth strategies. Mentored and coordinated with internal and external teams to deliver solutions to meet the client’s needs. As a senior account manager, I helped identify new business opportunities to cultivate brand consistency and customer satisfaction.Strategies and Results▪ Prepared reports and forecasts, supervised team KPIs and incentives, and leveraged data analytics for growth.▪ Generated substantial revenue growth, enhanced market penetration, and surpassed national KPI targets in the Pacific Northwest region.▪ Boosted reporting efficiency, led the growth of the sales team, and ranked second in sales growth.▪ Achieved significant revenue growth, doubling sales to $6.5 million in the Pacific Northwest region within three years.▪ Exceeded national KPI objectives, achieving 90% performance against the region's goal of 75%.▪ Retained client revenue through the delivery of key value-add activities, including routine analysis, training, and data utilization coaching, resulting in a 25% improvement in customer retention rate.▪ Identified and generated new opportunities within assigned customer accounts, leading to a 25% increase in upsells and expansions, and successfully penetrated new buying centers, resulting in a 30% growth in revenue from new business.

✔ Developed Brand Equity for F.A.S.T. by creating and deploying campaign management goals to the greater Seattle area ✔ Generated product awareness and advanced brand loyalty while driving sales for F.A.S.T. using specific multi-channel communications blitzes✔ Utilizes adept interpersonal skills to further consumer engagement at sponsored events ✔ Created multiple story-lines for brand marketing campaigns that targeted specific consumer groups in every demographic sector engaged Key Accomplishments: ✔ Heavily contributed to the team of 3 that developed and delivered a presentation to Bartell Drug’s senior leadership team, landing F.A.S.T.’s first contract to sell products in 150 stores across WA✔ Researched and developed strategy for up to 20 large Seattle events and numerous small events, scheduling team to attend and introduce F.A.S.T.’s products to targeted demographics

✔ Managed numerous accounts for customers looking to secure truckload (TL) and less than truckload (LTL) shipments nationwide ✔ Performed cold-calling to develop business and grow customer base, identifying needs and producing shipment solutions ✔ Prepared and executed business negotiations, finalizing contractual agreements to execute servicesKey Accomplishments: ✔ Produced 20% margins on each shipment fulfilled ✔ Managed up to 50 customer accounts simultaneously while delivering consistent month-to-month volume growth of 15%