Cory Abrams Email & Phone Number

Melville, New York, United States

• Managed a portfolio of 25+ SaaS clients, focusing on driving customer success through strong relationship building and proactive support, resulting in high levels of client satisfaction and retention.
• Developed strategic account plans for key clients, identifying opportunities to increase product adoption and alignment with clients’ evolving business objectives.
• Led Quarterly Business Reviews (QBRs) and regular check-ins with clients, ensuring alignment on goals, addressing concerns, and driving client satisfaction and retention.
• Collaborated with cross-functional teams (Sales, Product, IT, Finance) to ensure seamless onboarding and delivery of solutions that met client expectations and business needs.
• Monitored and analyzed customer health through KPIs, metrics, and customer feedback, proactively identifying and resolving issues to reduce churn.
• Acted as the main point of contact for clients, providing consultative support and offering solutions tailored to their specific needs and business challenges.

Greenvale, New York, United States

• Provide leadership to all activities associated with the full lifecycle implementation of new systems for all new and existing clients.
• Oversee project management and completion of all development, quality assurance, deployment, training, and support tasks that are part of an overall implementation effort.
• Collaborate with clients and technical teams to identify and document detailed requirements and data sources, while ensuring work flow.
• Manage the request, design, testing and delivery of all new system functionality and enhancements,while maximizing system usage to achieve the client’s business objectives.
• Serve as a bridge between client stakeholders, project teams, and cross-functional staff. Ensure alignment, shared expectations, and productive communications, for successful project delivery.
• Responsible for the training and development of end users on the KWI Back Office Merchandising System, including system updates.

• Managed all hard goods departments within a $12 million, 26,000 square foot store.
• Responsible for daily customer sales, merchandising, display presentation, price changes and ensuring standard operating procedures are maintained and upheld.
• Directly responsible for the increase of sales in three out of seven hard goods departments by over twenty percent and the remaining four departments by over seven percent.
• Managed daily operations that include customer service, front-end operations, receiving, cash office controls, opening/closing and employee relations

• Responsible for the daily operation of a $1.5 million, 1,800 square foot mall-based retail store.
• General duties included customer service, sales, opening/closing, reconciled daily receipts/bank deposits, hired, trained and motivated the staff, store merchandising, receiving/shipping, yearly inventory and loss.
• Oversaw the development, layout and opening of a new store.
• Planned and implemented a new point of sales retail system.

Business

Business

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