Identify and develop sales opportunities within an assigned territory.Conduct In-Services of product features and benefits to medical staff.Manage large territory inside assigned region. Transport product to and from specified destinations such as patients' homes, hospitals and other medical facilities.Educate Surgeons, Patients and Physical Therapist on the proper use of the EZ Stretch device in an efficient and pleasant manner.Ensure that the Surgeons, Patients and Physical Therapist are able to adjust the device correctly and understand the proper therapeutic protocol for optimal results the territory’s surgical staff including delivering products to surgeons and maintaining their accounts. Ability to assist my sales team by promoting our products to a sophisticated audience of surgeons and healthcare professionals. Grow my accounts by working with existing customers and by prospecting for new customers in my territory.Cultivate and maintain an excellent rapport with clients to maintain longstanding relationships

Develops, manages, and increases Merchandise, Equipment, Technology, and Service Sales with over 10,000 different medical products. My territories are. (MI,WI,IL,MN,MO,IA,WV,PA by Zip code.)* Plans, organizes, and implements effective strategies using all company programs, tools and initiatives to increase market share in Merchandise, Equipment, Technology, and Service* Maintains professional and consistent communication with Regional Manager and perform activities with customers as directed.* Attends all sales meetings, Orthodontic/Dental conventions, seminars, and Career Development training programs as instructed.* Responds in a professional fashion to customer concerns, executing follow up actions to ensure customer issues/opportunities are communicated to appropriate HSD departments.* Maintains accountability for adherence to company and divisional organization policies and procedures.* Works in a professional and harmonious manner and cooperate with all HSD personnel in the execution of company programs as directed.* Participates in special projects and performs other duties as required.

Responsible for the day-to-day operations of a team of Wireless Data Technical Support Coordinators.    Develop, train, coach, and motivate a team to achieve a high level of customer satisfaction and provide ongoing feedback.    Recognize and recommend operational improvements.Monitor performance of direct reports according to established standards.     Plan, direct and evaluate workflow.Participate in hiring decisions and conduct performance appraisalsTroubleshoot hardware/software issues; Identify Network/application issues.Provide information on how to set-up/use products and answer questionsrelating to products and services offered.Listen to internal and external customers and communicate extremely complex andtechnical information clearly and concisely.Effectively communicate ideas and recommendations to all levels within the department.Present ideas effectively to individuals or groups; express ideas and information clearlyin written form based on the needs of the audience;Thorough knowledge of the Mobile Web and Office products; desktop software packagesMaintain up to date technical product/service training, knowledge, and skill to supportinternal and external customers as well as direct reports.Support and facilitate the development of others’ knowledge and skills, providing timelyfeedback and guidance to help them reach goals.Made decisions or recommendations that contribute to the overall success of projectsand programs within the Customer Service Technical Support organization.

Provide exceptional customer service, technical support for internal/external voice and data customers.Access to MTAS our switch to assist with SIMOTA and other LTE network provisioningTroubleshoot hardware and software issues and identify network/applications issues.Implement changes in the data server (AAA) which allowed data connections to work such as mobile web, and HTML browsers for our 4G LTE and 3G smart phones Provide detailed information on how to set up/configure data and voice products.Support for all Research In Motion devices Verify provisioning and diagnose device or Network issues.Check proper provisioning for the Blackberry Internet Server, Blackberry Enterprise Server for E-mail settings such as the incoming and outgoing servers and ports Trouble shoot for PC Operating systems, specifically Device Manager and TCP/IP configuration.Use REMEDY a trouble ticket system for tracking customer interactions and problem resolution.Evaluate customers concerns and resolve problems to customer satisfaction.Ability to monitor/remote access third party applications such as Twitter, Face book, Google Talk, My space, You Tube play.google.comSupport 4g LTE and 3g USB modems, Embedded device ( mini net books) Wi-Fi connections, 4G and 3G mobile hotspot Strong working knowledge of the following technologies and/or platforms: Windows XP/Vista/7, Microsoft Office 2007/2010, Internet Explorer 8.0/9.0, Lync and VPN. Working knowledge of technologies and/or platforms such as Proxy, Firewalls, DNS, TCP/IP, RSA/ACE Database and Networking Fundamentals.

Coached and motivated 15± employees at a time to meet/exceed individual and company KPIs. 2+ year project management experience, determined the handling of current processes and / or procedures Tested system enhancements with ACSS, IEX, e*ROES, CWT, Datascape, WF1, ACB, WFM, REMEDYAssisted with training others in the use of Companies applications and programs detailed based on companies needs Coordinated agent area approval as well as communicated policies and / or procedures to agent area locations Worked in partnership with supervisors and other training staff in order to prepare new employees in the areas of methods and procedures for quality assurance Provided coaching skills to Verizon Wireless employees as needed and / or requested, and Modeled skills appropriately that pertained to be challenging as well as supporting individuals with timely and honest feedback Ran reports to help with the Development and partnership with CO-facilitators, managing logistics to ensure success of specific learning events Provided feedback to new- hires through one-on-one coaching sessions to improve their Quality Assurance, knowledge on OCC. credits, equipment orders, and approvals Ran Reports to Analyze and improved data transactions and functionality on network systems and windows based programs