Cory Armstrong Email & Phone Number

Fairfax, Va, Us

Reston, Va, Us

- Providing IT service desk support for over 6000 total Smithsonian Institution employees- Consistently achieving 100% of call metrics including answer time, wrap up time, resolution time and ticket SLA. - Top performer within first 6 months of employment with most calls and shortest call handling time out of a team of 8 month over month

PlainAndSimpl3 Designs- Crafted and curated a diverse collection of portraits and artworks through intentional design and commissioning.- Collaborated closely with clientele to envision and develop promotional materials, logos, and branding, impacting measurable success for client ventures.- Design, Craft and polish products for etsy, online shops, and in person sales for products and artworks. Kitchen Fire Lead Designer- Led the end-to-end creation process of digital assets, ensuring a cohesive and visually appealing aesthetic that resonated with the series' theme.- Successfully conceptualized, developed, and executed captivating intro sequences and credits sequences for an online series.- Demonstrated expertise in graphic design software and tools, employing a blend of creativity and technical proficiency to achieve outstanding results.

Southbury, Connecticut, Us

- Train new bartenders and servers- Became main point of contact for management to improve bar patron exerience and drive business. - Mix and serve beverages to customers in a fast-paced environment.- Maintain cleanliness and organization of the bar area.- Manage inventory and restocked supplies as needed.- Provided customer service, ensuring a positive experience for all patrons.

Reston, Va, Us

• Led a team of six through the successful acquisition and merger of a competitor software.• Oversaw a portfolio exceeding $20 million in annual recurring revenue.• Elevated teams’ gross revenue retention from 88% to over 93% by implementing personalized development plans, mentorship and effective project management. • Maintained a team performance average above 95% in key indicators each quarter.

Reston, Va, Us

• Led a team of four resulting in three promotions within the team by January.• Oversaw a portfolio exceeding $12 million in annual recurring revenue.• Managed an individual portfolio exceeding $4 million in annual recurring revenue.• Achieved Presidents Club recognition in 2022 by exceeding 100% in key performance indicators for both me and my direct reports throughout the previous year. • Chosen by Director of Operations to generate data-driven dashboards providing executive level insights into company revenue and client health. • Chosen as one of three individuals to participate in the K1’s Customer Success Management Summit focused on impactful team development, client retention, and business growth.

Reston, Va, Us

• Consistently maintained key performance indicators above 100%• Managed a portfolio exceeding $4.5 million in annual recurring revenue. • Selected by the VP of Customer Success, along with two collaborators, to completely redesign the Customer Success Playbook.• Enhanced team performance by developing data-driven dashboards in Salesforce and ChurnZero, resulting in an average increase of 10% in client retention and lifetime health. • Established a mentorship program that boosted new employee performance by 10%-20% in the four-week training program. • Chosen by management to develop and conduct two advanced courses each quarter focused on product knowledge, and operational skills for tenured employees. • Conducted Quarterly Business Reviews to ensure clients growing value and lifetime health.

Reston, Va, Us

• Maintained key performance indicators above 98% • Managed a portfolio exceeding $2.5 million in annual recurring revenue.• Orchestrated kick-off meetings for new clients, solidifying myself as the main point of contact as well as outlining requirements, responsibilities and training timelines. • Formulated client success plans, detailing data requirements, implementation timelines, and proof of concepts to ensure precise alignment with client needs. • Effectively managed multiple concurrent projects and fostered collaboration with cross functional teams to ensure seamless implementations of each client’s vision. • Cultivated an understanding of diverse client industries, cultures, products, and services.

Mclean, Va, Us

• Designed and conducted training courses for new hires, achieving a %95 passing rate.• Managed and resolved escalated contacts related to new hire calls.

Mclean, Va, Us

• Conducted thorough research on legal requirements and communicated permitting information for over 500 customers daily, ensuring both state and local compliance.

Mclean, Va, Us

• Consistently ranked in the top 10 performers each quarter out of 200+ call center representatives, achieving the #1 top performer award in 2017.• Chosen by Director of Operations to contribute insights as a member of a 10-person advisory board, providing strategic guidance and informed decision-making for the company.• Assumed managerial responsibilities over the outbound team of 12 individuals providing direction and coaching for enhanced performance.• Managed the collection of past due accounts, ensured product adoption, and conducted troubleshooting.

Us

- Managed staff in a fast-paced work environment to exceed daily and weekly goals.- Trained new employees in customer service as well as culinary execution and standards.- Calculated inventory according to weekly projected sales.- Executed all culinary tasks in an efficient manner while coordinating plate presentation, food safety and quality standards.- Proactively assessed customer and employee needs to prevent complications.

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