Provide desktop support in a Windows XP, Windows 7 and Terminal Services environment. Coordinate procurement and rollout of a new backup strategy. Use Active Directory, DNS, DHCP, create and edit group policies and manage email accounts as well (Exchange Server 2003/2010). Install and manage network printers. Provide ongoing support for oracle based ERP platform. Coordinated procurement and rollout of SAN server in PEI, administration as well. Created web based ticketing in MOSS 2007 to manage IT related requests. Project lead in upgrading Exchange Server to 2010. Installed and rolled out MOSS 2007 and provided training as well. Provide after hours and weekend support when required. Manage Windows updates with WSUS. Troubleshoot issues with company Blackberries (BES). Troubleshoot and/or replace hardware and software applications. Support of servers including Server 2003, 2008, 2008 R2, 2012 and Server 2016 as well as virtual server environments – VMware and Hyper-V. Support of Microsoft Office 2007/2010/2013/2016 as well as MOSS 2007, Wyse terminal setup, SAN administration. Create custom crystal reports and crystal web dashboards. Maintain and troubleshoot oracle database (interactive SQL). Create and update PowerBI custom dashboards. Cisco Meraki administration. Monitor and maintain Barracuda backup and spam firewall appliances. Microsoft Power BI (Business Intelligence) dashboard customization, SQL developer. Specialized in IBM X server setup and deployment. Developed a solid understanding of SQL queries and SQL Developer to test and create queries. Cisco CES email security and endpoint protection. Office 365 administration.

Provide desktop support in a Windows XP, XEN Desktop Environment. Coordinate rollout of Windows 7 launch pads, which are interfaced through a VDI environment. Use Active Directory to manage user accounts and install network printers. Manage technical incidents via web based Remedy. Provide after hours and weekend support as required. Troubleshoot issues with company Blackberries and the installation and setup of VOIP telephone sets. Troubleshoot and/or replace hardware and enterprise software applications.

Responsibilities and Accomplishments: Managed Active Directory, Microsoft Exchange server 2007, rollout of a Spam firewall server (Barracuda), and supported the FTP/file server. Oversaw server upgrades and installation, cost analysis, and proposals. Ensured operation of business critical Dell servers and provide on call support to ensure seamless 24/7 access.Functions: Installed and configured Virtual Server environments (Hyper-V and VMware). Installing SQL server 2005/2008, with integration to Microsoft Dynamics GP. Tracked and managed IT requisitions through Microsoft Dynamics CRM (Customer Relationship Management). Installed and configured Citrix environments. Supported Terminal services and Office Communicator telephone VOIP servers. Managed backups and Sharepoint. Administer corporate Juniper firewalls, site to site VPN tunnels, general desktop maintenance requests, and documentation

Responsibilities: Maintained all Windows Server 2003/2008 machines. Provided desktop and laptop support for end users in a Windows XP/Vista environment. Supported VPN connectivity, network printing, restoring backup files, applied antivirus patch updates through Symantec system center, imaged desktop computers with Norton ghost cast server and Windows Deployment Services. Troubleshot issues with the Microsoft Office suite, . Provided and configured wireless internet for clients. Functions: Windows Server update services, Active Directory, Microsoft SQL and Exchange Server 2003, Visual Studio 2005, Internet Security, and Acceleration Server 2005 (ISA); As well, responsible for maintaining the online store, local intranet updates, and monitoring Cisco switches, routers, VPN tunnel, Microsoft Hyper-V and virtual computer setup, VLAN’s and fiber optic connectivity between PEI and NB.

Supervised customer service agents from Tier II- highest level IT support group. Performed evaluations on 125 employees, trained new hires, provided leadership and support on hardware and software applications.Functions: Provided research support for advanced problems in Windows NT, OS/2, and MACINTOSH. Managed LAN administration, System Maintenance, and IT support services for major companies such as AOpen, Patriot, and US Robotics.

Administrator of a 115 user Novell NetWare 4.1 Network. Provided solo support in OS/2 Warp and Windows 3.1/95. Installed and maintained: hubs, modems, phones system, printers, and SCSI devices.