Cory Baldwin Email & Phone Number

Austin, Tx, Us

Washington, Dc, Us

Richmond, Va, Us

Operate and maintain the end-user device configuration management portion of the network printer infrastructure, consisting of loading appropriate device drivers, adding, deleting, and modifying set-up to ensure operation of end-user devices.Identify, create, configure, and manage current network print queues as necessary to include setup and testing of all print devices to include printers, copiers, multifunctional devices, and any other device requiring management through the print server infrastructure.Monitor and actively respond to assigned service request tickets.experience with Windows Server Print Queue Management (Active Directory Printing)HP management applications (WebJetAdmin, HP Access Control Secure Pull Print, HP Advance, & HP Security Manager).

Newport News, Virginia, Us

Performed system analyses on several Ferguson UNIX/LINUX system-based applications surrounding the ERP (TRILOGIE, CORE, ORACLE CLOUD), Supply Chain (HIGHJUMP), and HCM (ORACLE HCM) production environment. During company Application software change (Trilogie to Oracle) analyzed system efficiency and functionality by liaising between Oracle cloud consultants, developers and internal department pertaining to business- application practices for custom report generating, data import/export monitoring and all other internal business practices. (From small branches to distribution centers.)Directed as the team lead, communicated with End Users and Customers to annotate what discrepancies were created using the old ERP system and what areas caused the most frustration. Analyze the information and collaborated with the Oracle Functional Team and HR team to modify the HCM Modules affected (CORE, TALENT, HELP DESK, RECRUITING) to create user dashboards, and excel templates while annotating any errors showing both Logically and Systematically from both the users and administration.Integrated several new system and program updates, troubleshooting data or file maintenance with business operations and services.Assist the Oracle technical by creating PL/SQL scripts and BI/OTBI reports generating specific information to model the Previous application to help maintain a harmonic Transition.Worked with the Oracle Bridge, Finance, and HR Team to document cross-functional changes being implemented from the previous HCM systems to the new system (Oracle HCM).Maintain communication between leads and Management for approval on application changes and future projects.While utilizing the Trilogie application, promoted and maintain system efficiency and security compliance with application based “Night End” processes used to help the branch management teams to view their daily month -to-date performances and adjust to meet their goals.

Washington, Dc, Us

Submitted over 150 various tickets for several military systems not limited to: CSI Help desk, PMW 250 systems, and Navy 311 Systems. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.Worked with a team of tier 1 support service desk analyst offering guidance and technical support

Washington, Dc, Us