Cory Bertozzi Email & Phone Number

Buffalo/Niagara, New York Area

Buffalo/Niagara, New York Area

Primary goal is to on board new customers to get them used to the platform and answer any questions they may have to ensure they feel comfortable in using the product. Responsible for negotiating deals to make sales happen and to ensure that both the buyer and seller are happy with the outcome. Also quarter back any issues that accounts may have experienced including payment issues, arbitration issues and as well getting accounts set up. Responsible for resolving escalations with speed and accuracy.

1759 Wehrle Dr, Williamsville, Ny 14221

Primary focus of building and maintaining relationships with new and existing customers. Responsible for growing profitable sales, activation, and/or market share of the assigned vendor or category.Proactively seek new opportunities and business for the vendor lines.Maintains a detailed understanding of their assigned vendor, technology or category segment and its associated key competitive products including life cycles, pricing programs, and technology advantages and may be required to manage transactions to support vendor and customer needs. Responsible for resolving escalations with speed and accuracy.

1759 Wehrle Dr, Williamsville, Ny 14221

Responsible for processing customer transactions and/or updating, correcting, or altering transactions as requested. Performs transnational functions and order entry duties in response to information received via fax, verbal, or electronic transmission (web, EDI, email, etc.). Handles customer inquiries and resolves basic to complex support issues with the customer, vendor and associate team members to help deliver an outstanding customer experience. Coordinates with inquiries regarding order status, deliver/shipment dates, inventory/product availability, pricing/quotes, and other related questions. May provide guidance, support and/or training to other Support Associates.