Cory Bruce Email & Phone Number

Creedmoor, Texas, Us

Manage several properties; coordinate application process, inspections, maintenance, repairs, notices and evictions while on-call 24/7 • Ensure optimum operational and financial performance, including contractor recruitment, on-boarding tenants, leasing, collections, resident services/retention, maintenance, administration, A/R, A/P, and safety and legal compliance • Develop and oversee annual operating budget and cost saving strategies that reduce budgeted expenses • Maintain resident satisfaction and ensure that paperwork associated with each unit is completed, including deposit agreements, credit reports, reference/background/criminal checks, move-in/out activity, make-readies, build-outs and documenting any violations • Manage and oversee upkeep of each property, including preventive maintenance, custodial, security and alterations • Coordinate service requests; strive and improve techniques along with bettering maintenance services and tenant relations • Perform periodic reviews of agreements and oversee inspection of exterior units, parking areas and perimeters

Abilene, Texas, Us

Assessed organization’s performance issues and situations; determined what type of programs to create and implement • Identified specific training needs, developed and designed customized curriculum, guides, aids, support materials and presentations • Consulted with educational program managers and subject matter experts defining course goals and overall strategy • Found positive/motivational solutions to learning barriers, instilled confidence and assured participants felt supported as they learned • Communicated with vision and leadership that influenced positive outcomes while inspiring participants to expand horizons and build a stronger understanding that optimized program effectiveness • Monitored and provided instructional follow-up; continually reviewed outcome of programs, tracked/monitored results of initiatives and provided improvement recommendations with detailed written reports

Abilene, Tx, Us

• Interviewed, hired, managed and trained 12 crews, each with 5-6 team members while overseeing landscaping, property care and irrigation for 150 accounts on a weekly basis • Prepared proper documentation and reports; conducted training and safety meetings, performance counseling and disciplinary actions • Handled immediate and challenging situations at a moment’s notices, reacted to unexpected circumstances and emergencies • Energized employees, promoted a high level of cooperation, resolving conflicts as well as offering praise on a job well done • Established new markets, maintaining a substantial book of business

Worcester, Ma, Us

• Took 30-40 inbound calls per day from nationwide customers, resolving escalated issues by first calming the client down into a manageable state in order to listen to their frustrations, assisting with account disputes, escalations, errors, discrepancies, information updates, billing inquiries, order delivery changes, account adjustments and reorders • Reduced number of complaints due to excellent problem solving abilities; ironed out dilemmas and worked with accounts on an individualized basis, saving numerous accounts from canceling their orders • Boosted profits by selling additional and add-on products during each call

Master'S Degree, Business Administration And Management, General

Texas Teaching Certification Progam, Secondary Education And Teaching

Master'S Degree, Business Administration And Management, General

Bachelor'S Degree, Business Administration And Management, General