Chief Product Officer
Current
In my current role, I partner with organizations, leaders, and teams excited about the future of their products. I envision and strategize product portfolios and brands from conception through launch. My insights and guidance result in more effective, more efficient product flow based on systems, processes, and frameworks conducive to accelerated, data-driven product development cycles. I lead discovery sessions and product experiments that foster continuous improvement and innovation, activating profit/revenue growth. ➞ Spearheaded org redesign to enable scaled growth. Restructured teams to streamline operations and align value delivery. ➞ 98+% customer participation by exploring new conceptual models and meeting user needs. ➞ 76% reduction in resolution times by proactively addressing barriers to company/customer adoption. ➞ 31% decrease in call volumes, using behavioral insights to speed solution delivery and simplify options. ➞ 150+ member teams comprised of diverse senior leaders and product owners, evolving the product framework and developing technical infrastructure to enable long-term growth. ➞ 120+ attendees for product training and workshops. ➞ Reduce development expenses while fostering innovation through focused discovery and delivery. Impact planning and decision making based on data, design tradeoffs, as well as product, agile, and lean practices. ➞ Creator and host of Deliver It global podcast (140+ episodes), discussing product ownership with leading authors, game-changers, influencers, and product owners shaping how we think about products. ➞ Active speaker: ProductCamp RTP, Agile + DevOps East, Agile + DevOps West, Agile RTP, and RDU - Agile Leadership.