Managing a diverse scope of responsibilities including Product, Technology, and Marketing for an upcoming Legaltech startup.➞ Led the successful launch of Skribe.ai's debut product, specifically tailored for the deposition market occupied by Personal Injury attorneys and clients.➞ Organized and stagged Product, Technology, and Marketing teams.➞ Crafted and rolled out a clear product vision and strategy, setting up an effective process for launching new products and capabilities.➞ Leveraged my understanding of the business, market, and product management skills to boost product revenue to $100,000 within the first six months.

In my current role, I partner with organizations, leaders, and teams excited about the future of their products. I envision and strategize product portfolios and brands from conception through launch. My insights and guidance result in more effective, more efficient product flow based on systems, processes, and frameworks conducive to accelerated, data-driven product development cycles. I lead discovery sessions and product experiments that foster continuous improvement and innovation, activating profit/revenue growth. ➞ Spearheaded org redesign to enable scaled growth. Restructured teams to streamline operations and align value delivery. ➞ 98+% customer participation by exploring new conceptual models and meeting user needs. ➞ 76% reduction in resolution times by proactively addressing barriers to company/customer adoption. ➞ 31% decrease in call volumes, using behavioral insights to speed solution delivery and simplify options. ➞ 150+ member teams comprised of diverse senior leaders and product owners, evolving the product framework and developing technical infrastructure to enable long-term growth. ➞ 120+ attendees for product training and workshops. ➞ Reduce development expenses while fostering innovation through focused discovery and delivery. Impact planning and decision making based on data, design tradeoffs, as well as product, agile, and lean practices. ➞ Creator and host of Deliver It global podcast (140+ episodes), discussing product ownership with leading authors, game-changers, influencers, and product owners shaping how we think about products. ➞ Active speaker: ProductCamp RTP, Agile + DevOps East, Agile + DevOps West, Agile RTP, and RDU - Agile Leadership.

I directed a product-design team and partnered with multidisciplinary groups to develop a product strategy that predicted demands, increasing profit and market share. Guided product planning and lifecycle. ➞ Managed $150M in platform product portfolio (B2B learning, analytics, and B2C eCommerce). ➞ Enhanced transparency of product priorities/tradeoffs, risks, and customer feedback.

Here, I catalyzed the core information data program and fostered a culture of innovation to optimize product development through agile and lean methodologies, training, and coaching. I steered strategic direction, discovery, and product delivery while coordinating 7 distributed product teams with a $5M budget. Under my leadership, collaboration and communication between customers and stakeholders improved. ➞ Enhanced product quality 57% through 35+ new/improved features. ➞ Boosted customer satisfaction +42% and team satisfaction +36%. ➞ Sped data acquisition 125% , processing 450+ submissions of contact data per day.

I directed 8 cross-functional, global teams with a $10M budget. I managed ambitious releases for products with numerous, complex features. My scope included product leadership, uncovering customer needs, and managing delivery. I also conducted client demos and story discovery sessions across new segments. ➞ Revamped flagship product. ➞ Shaped product roadmap and managed backlog for high-level risk management dashboard. ➞ Developed and ran a collaborative product design studio for 9 semesters (NCSU Schools of Design and Computer Science.)

I was promoted to direct 3 offshore teams, overseeing product tests and releases through multiple phases. I performed in-house reviews and refocused priorities to align with strategic direction. ➞ Boosted automation 20% and reduced legacy defect reports by 1.2K+. ➞ Developed testing and defects metrics. Introduced defect review of product portfolio. Sped up problem resolution 40% on impacted products. ➞ Led transformation from waterfall to agile.

Early in my career, I created test plans for software products. ➞ Introduced new testing/analysis tools. ➞ Converted latent automation tool for utility billing system, decreasing test time ~85%.