Cory Bye Email & Phone Number

Wasilla, Ak

Conduct inside sales in a consultative role with small and medium-sized businesses. Present proposals in oral and written form for MTA business voice and networking offerings through iCommVergence software, Adobe, and Microsoft Office. Initiate a multitude of requests for network access and coordinate the installation and billing of multi-line business services. Regularly take client payments and discuss credits and pro rates on numerous accounts from a sole proprietor to a government entity. Consistently increase revenue by the thousands using various tools and methods; such as Salesforce, and cold calling.

Wasilla, Ak

Handled numerous technical calls daily in an extremely fast paced environment. Quickly and efficiently troubleshot the customers concerns and issues by asking open ended questions while remaining empathetic and patient. Verified many aspects of DSL and Digital Television connectivity & topography; such as Cat5 wiring, PPPoE and Set Top Box connections, Wireless N/AC router configurations, username functionality, email account access, and line port statistics through use of Telnet. Repeatedly looked for ways to up-sell services during a call in order to increase company revenue and benefit the customer. Interacted with multiple "Measure X mystery shoppers" that ranked me with outstanding scores.

Wasill, Ak

Responsible for the entire companies clientele by answering their calls and emails, as well as cold calling. Handled dozens of orders daily in a fast paced environment by creating accounts into Stone Edge P.O.S. software and shipping products via FedEx and USPS before require deadlines. Handled the USPS and FedEx accounts by working with the sales rep on ordering supplies and getting thousands of dollars back in refunds due to damages and late deliveries. Wrote numerous emails daily and created customer lists for mailings and promotions through Microsoft Excel. Worked in programs, such as Microsoft Publisher, Mail Chimp, and Email Brain, to create marketing flyers and advertisements for emails and magazines that were under strict deadlines.

High School

Was in Correspondence Study School until 11th grade (Junior Year).

High School