Deliver customer orders and fix any all issues

Ohio’s leading solar energy company; Provide internal support to sales personnelCoordinate sales appointments.Verify customer/lead data.Handle inside and outside marketing (calls,meetings,and off site events).Work with outside sources for leads and billing. Coordinate our coverage areas.Promoting Green Energy Products.Train new marketing personal on working with customer/leads and operating our CRM.

Inbound and outbound 24x7 Call Center for national and international clients; Overall accountability for ongoing support and maintenance of 80 workstationsCompleted initial IT Audit, made recommendations and implemented hardware and software improvements resulting in increased productivitySolely supported 45 onsite and 35 virtual workstations and resolved 95% of technical issues within 24 hoursActed as backup Shift Supervisor, working double shifts, taking calls and resolving escalationsEnsured continued productivity as the company grew from 10 to more than 80 employees by implementing state of the art network, server stabilization and security solutionsBuilt and maintained multiple client websites, including the Live Reps Call Center websiteBuilt and maintained VOIP Dialer including screen pops for campaign notificationsDesigned training documents and trained all new and existing employees on technology improvements and client campaigns

Market Research and AnalyticsTier I Tech SupportSupported online chat applications for the Cengage Learning AccountResolved basic client user issues including password resets and account discrepanciesAssisted in training and mentoring new Technical Support Representatives

Prescription management and health information; Contract position to make outbound calls to validate customer account informationAddressed all customer inquiries and provided updated benefit and medication information

General Contractor specializing in home remodeling; Assisted onsite Team Lead to schedule all field personnel and materials to ensure the successful completion of ongoing construction projects.Assigned crews to specific job sites Prepared bid estimates on projects ranging from $10K-$90KOrdered supplies, scheduled deliveries and resolved discrepancies with vendors