Cory David Email & Phone Number

Phoenix, Arizona, Us

Responsible for the operations of 95 locations in Arizona, Nevada, Colorado and Wyoming. As the appointed Service Initiative leader I am responsible for reimagining service with new innovated programs, process's and tracking methods to make each visit memorable.- Completed certification to be a culture facilitator through Hiedrick and Struggles - Led company-wide customer service results to a record 94% satisfaction rate with improvements in all categories- Successfully turned around two focus markets from negative comp trends to positive within the first year- Elevated the teams coaching competency with the roll-out of the companies formal 1:1 process and document bringing structure to the overall process- Championing the new uniform program providin our teams a new comfortable uniform while also bringing the brand to life.

Phoenix, Arizona, Us

Leading Store Operations for 8 high volume stores ensuring the execution of company programs, standards, and customer service while driving positive sales comps and budget controls. Additionally, I have been assigned to multiple company initiatives with current work being done on the Service Vision initiative and a Core Values Ambassador.- Company appointed committee leader representing all field leadership on initiatives that effect field or store operations. Such as, the design of the new bonus program for all field and store leaders that has transformed how we think of pay for performance programs- Appointed as a mentor for new District Directors, helping them assimilate into the Sprouts culture along as a peer mentor for high potential team members who are being developed into the director role- Participate in new store review for California including site visits, selection process and final real estate committee meetings- Appointed to new Service Vision initiative leading the development of company programs to improve the customer experience along with designing the tracking methods used to monitor our success- Selected to be a Culture Ambassador assisting with the roll-out of our CORE values leading activation classes as a facilitator as we continue to roll-out to our store teams- Delivering positive comp sales with a 18% swing in 18 months by developing a winning sales culture- Improved all financial metrics with consistent results in all four quarter quarters resulting in a EBITA improvement of 2.55% year over year- Drove financial success of all units in my control resulting in improve customer traffic and satisfaction scores that grew top line sales while controlling expenses to bring that growth to the bottom line- Producing company leading turnover by driving a positive culture and encouraging a positive environment where team members feel valued

Commerce, Ca, Us

Led Store Operations Support and Field teams for 386 store chain ensuring proper communication and execution of designed company initiatives and programs. As the leader of Facilities Maintenance, Customer Service, Store Communications, Regulatory Compliance, Shrink Analytics team, Merchandising and Special Projects. I led all company initiatives as it relates to store operations including but not limited to customer engagement, analytics, shrink forecasting & analytics, merchandising layouts, new stores & remodels, labor efficiencies, policy & procedures and in-store execution programs. Drove compliance by monitoring key metrics and designed reporting while creating strategies to improve metrics, focused on improving store productivity and cost reduction throughout. P&L accountability for all areas of responsibility.- Led operations through culture change with new defined core values shaping the future of the operations and how we serve our customers and team members.- Operations decision maker for new and updated processes or procedures, ensuring consistent communication and providing value to the stores.- Leading the companies Remodel and Concept Store project tasked to redesign the store layout and customer experience through new merchandising concepts, enhanced store space, fixtures and brand marketing.- Performed regular store visits reviewing performance metrics, team engagement and overall execution of programs that effect the business and the customer experience. - Built the Shrink Analytics Team to analyze sku level data resulting in 7% reduction in company shrink results in the first year, with improved operational strategies and awareness. Additionally enlisted a multi-department task force that identified internal system opportunities in IT equipment and billing systems. - Built store operations reporting for both field operations and executive leadership while also building processes to effect change based on the data.

Commerce, Ca, Us

Operations leader for 8 districts within the Southern California market. Region consisted of 75 stores with annual sales of over $400 million. Full P&L accountability for assigned areas including sales, payroll, and expense controls.

Chesapeake, Virginia, Us

Operations leader for 13 districts within the state of Tennessee, Mississippi, and Arkansas. Region consisted of 212 stores with annual sales over $350 million. Full P&L accountability for assigned areas including sales, payroll, and expense controls.

Chesapeake, Virginia, Us

Operations leader for 8 districts within the state of California. Region consisted of 125 stores with annual sales of over $225 million. Led through the new market launch within the state of California with accelerated growth. Key Highlights• Produced sales increase of 20% by creating a sales and customer service culture throughout the region• Led company in shrink results with a 1.92% overall• Led company in promotion rate of 85% internal to the Store Manager position by creating a succession plan for high performers• Executed and development plans that yielded 2 District Manager to become Regional Director and multiple Store Manager to become District Managers

Chesapeake, Virginia, Us

Jacksonville, Fl, Us

Closed down operations in the area.

Goodlettsville, Tn, Us

West Des Moines, Ia, Us

Held several positions during this time.

Bachelor'S Degree, Business Administration And Management, General

Education record