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Cory Dial is listed as Director of Operations (Medicare Readiness) & Real Estate Entrepreneur at Centene Corporation, a with 10 employees, based in Greater Tampa Bay Area, United States. AeroLeads shows a work email signal at wellcare.com and a matched LinkedIn profile for Cory Dial.
Cory Dial previously worked as Director of Operations (Medicare Readiness) at Centene Corporation and General Manager at Lion’S Share Properties, Llc. Cory Dial holds Bachelor Of Arts - Ba, Management And Organizational Leadership from St. Petersburg College.
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A seasoned leader that values the optimal member and provider experience in Medicare and Medicaid Insurance space. Experienced through 10+ years of Annual and Open Enrollment periods and multiple state Medicaid go-lives from both the Health and Supplemental benefit spaces.
Listed skills include Customer Service, Microsoft Office, Healthcare, Sales, and 34 others.
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Saint Louis, Mo, Us
Leading a team of 6 operational implementation managers, and 3 SMAC project managers we collaborate with the entire Centene organization to ensure we have a successful Medicare open enrollment and go live each January. We also oversee the implementation of DNSP SMAC requirements for all states we operate a DSNP within.
Acquisitions, rehab, tenant management, all encompassing real estate company activities.
Tampa, Florida, Us
Direct a team of 9 - Account Relations Managers and support team to ensure our Customer Service Teams have the training and resources they need to successfully meet KPIs such as Customer Satisfaction, First Call Resolution, Quality, Service Level, and more. Successfully worked collaboratively with many other departments to implement multiple initiatives to improve the overall member and agent experience. Also took on additional responsibility of expanding our LCN Medicare Customer Service management team.
Tampa, Florida, Us
Manage Vendor Customer Service teams to ensure they have the training and resources they need to successfully meet KPIs such as Customer Satisfaction, First Call Resolution, Quality, Service Level, and more.
Tustin, Ca, Us
Client list includes Federal Marketplace, Oscar Health Plan, Covered California, Valley Health Plan, L.A. Care and more.Work with the client to effectively anticipate and deliver their needs. Implement new groups and work closely with all internal and external departments to foster a long lasting relationship with all clients.
Tustin, Ca, Us
Lead a team of 20-25: Member Service Representatives, Customer Care Analysts, Help Desk Coordinators, and site Training Coordinator. Motivate and develop all associates within team.Lead Hiring and Recruiting Supervisor for LIBERTY's Tampa Member Services team.
Tustin, Ca, Us
• Develop training programs, curriculums, course content, and related materials to support training objectives• Act as Help Desk Coordinator when not conducting training sessions• Maintain records of training activities, participant progress and training effectiveness • Develop criteria for evaluating training effectiveness• Update course documentation on a regular basis to ensure timeliness and relevance as systems evolve• Instruct new hire and continuing education program specific training• Utilize effective presentation skills including creative training techniques and adult/accelerated learning techniques• Monitor employee progress for the duration of training, providing coaching, and developmental feedback• Responsible for oversight of department trainers• Work with department Analyst to identify optimal training schedules with little impact to the call center• Provide work leadership to lower-level employees to include evaluation of their training presentations and programs • Serves as technical or task team lead when required • Observe and ensure quality scores of 95% or better• Provide Supervisors with input on new hire readiness • Facilitate transition of employees from training environment to work environment, ensuring competency levels are sufficient • Conducts research into new training, educational, and multimedia technologies • Maintain current product knowledge for each account by taking calls, attending team meetings, side by side observations, and QA monitoring• Support and participate in continuous improvement initiatives• Ensure compliance to all regulatory guidelines• Coordinate efforts with regional offices when necessary• Assist with various projects and initiatives• Promotes and supports a teamwork culture and environment
Tustin, Ca, Us
-Answer calls from inbound members and providers-Assist with claim inquiries from members and providers-Provide superior customer service through one-call resolution-Exceed metric goals quickly-Maintain a positive attitude throughout all calls-Assist with the Help Desk Coordinator when necessary-Provide superior customer service to all contacts
Other employees you can reach at centene.com. View company contacts for 10 employees →
Vidya Y.
Colleague at Centene CorporationOrlando, Florida, United States
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Wealthy Nesbitt
Colleague at Centene CorporationTyler, Texas, United States
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LB
Lakesha Bowden
Colleague at Centene CorporationMaryland Heights, Missouri, United States
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RC
Robin Cole
Colleague at Centene CorporationMaumelle, Arkansas, United States
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SG
Sara Grissom (Reineke)
Colleague at Centene CorporationWaukee, Iowa, United States
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SA
Sam Adeniji
Colleague at Centene CorporationDallas, Texas, United States
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GA
Gordon Arbesman
Colleague at Centene CorporationO'Fallon, Missouri, United States
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Deana Miracle
Colleague at Centene CorporationLapeer, Michigan, United States
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Caleb Lynch
Colleague at Centene CorporationRedondo Beach, California, United States
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KJ
Kimberly J.
Colleague at Centene CorporationFarmington, Missouri, United States
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Quick answers generated from the profile data available on this page.
Cory Dial works for Centene Corporation.
Cory Dial is listed as Director of Operations (Medicare Readiness) & Real Estate Entrepreneur at Centene Corporation.
AeroLeads has found 1 work email signal at @wellcare.com for Cory Dial at Centene Corporation.
Cory Dial is based in Greater Tampa Bay Area, United States while working with Centene Corporation.
Cory Dial has worked for Centene Corporation, Lion’S Share Properties, Llc, Wellcare Health Plans, Liberty Dental Plan, and Dds Lab, Llc..
Cory Dial's colleagues at Centene Corporation include Vidya Y., Wealthy Nesbitt, Lakesha Bowden, Robin Cole, and Sara Grissom (Reineke).
You can use AeroLeads to view verified contact signals for Cory Dial at Centene Corporation, including work email, phone, and LinkedIn data when available.
Cory Dial holds Bachelor Of Arts - Ba, Management And Organizational Leadership from St. Petersburg College.
Cory Dial is listed with skills including Customer Service, Microsoft Office, Healthcare, Sales, Data Entry, Team Building, Medicaid, and Account Management.
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