Cory Dodd Email & Phone Number

Fresno, Ca, Us

Clovis, Ca

Ensured Management principals are applied properly and efficiently by my team. Trained managers to recognize areas of opportunity by analyzing technician and crew performance metrics and then develop detailed plans to improve. Facilitated and led formal management training. Created a new manager handbook. Assisted with and facilitated several All Managers Safety Summits.Regularly delegated as temporary Area Manger.

Led a team of DSL, Maintenance and Special Services technicians. Created an environment of knowledge sharing, mentoring and technician growth which led my team to the top of our turf in crew ranking. Led numerous large cable failure projects coordinating multiple departments. Worked on a national Six Sigma Project studying Air Pressure related cable failures and developing a new process to reduce them. Turf Cable Failure SPOC. Planned and led multiple large safety rodeos. Regularly delegated as temporary Area Manager.

15 years specialized experience in telecom specific troubleshooting and installation. Worked and led numerous local and out of area chronic trouble resolution teams including power line noise, RFI and internal noise mitigation. Worked and resolved a chronic E911project. Led many large failure resolution crew projects. Troubleshot numerous PG&E analog and digital substation circuits.Instructed classroom sessions on noise mitigation, bonding/grounding, DS1 and DS0 troubleshooting and chronic circuit resolution. Analyzed and developed curriculum for training courses.

Fresno, California, United States

Worked on complex wiring and business orders. Made customers comfortable by giving them confidence that any issue they had would be resolved by me. Other duties include working with the dispatch center, communicating and coordinating my efforts with other departments, meeting specific quality, production and safety standards.

Worked as a mediator between management and union-represented employees to improve working conditions. Participated in meetings with upper-management in an effort to resolve issues before employees were affected. Initiated meeting and conference calls with managers from other workgroups to fix problems before they escalated. Understood and enforced contract languagebetween members and the company. Ensured that grievances were resolved in a timely manner so the company and the grievant could move forward with a clear understanding of the outcome. Ensure that team members understand how to achieve goals and measures through continuous communication.