Cory Friedman Email and Phone Number

• Maintains and prioritizes the product backlog in Jira• Communicates with customers and development team as Customer Advocate• Architects and writes user stories for product enhancements• Writes technical requirements for development team• Creates functional diagrams and detailed technical and user documentation• Analyst team lead• Assists product support and troubleshoots product issues

• Facilitates the collection of user stories and business requirements for Lending• Leads development of system related documentation including flow charts and integration documents• Supports user acceptance testing, documentation/reporting, and production support• Oversees root-cause analysis and issue resolution for developed solutions and Lending department applications• Manages large-scale technical projects spanning multiple departments• Engineers mortgage and consumer lending solutions and implementations• Subject matter expert and application owner for FICS, and Meridian Link, and part-owner for banking core system JHA Episys• Encompass LOS certified administrator

• Created automated solutions for the business from the ground-up via SMA Opcon, saving the Credit Union thousands of dollars in operating costs• Led system analysis and automation of cross-business processes• Wrote core-specific PowerOn and targeted C# programs, in addition to supporting SQL queries• Headed the applications team for the credit union, and was the SME for the financial core, Lending systems, Operations/Financial software, imaging system and check management software• Managed large company-wide projects including architecting a new ticketing system, implementing software conversions and leading large-scale testing teams• Established and tested DR procedures for all major applications and their associated environments• Experience with VMWare, Active Directory, Exchange, SQL, Visual Studio, Windows Server, AIX, PC hardware and networking• Wrote dozens of scripts or targeted programs in Powershell, bash, ASP, awk, and vbs• Won company-wide Service Leadership award for proven customer service

• Monitored and maintained automation and financial core• Led or participated in dozens of major company-wide projects• Primary applications tester for IT department• Drove the revamping of the operations department to become the application department to greatly increase the integrity of operations• Answered technical calls and provided solutions for company users• Primary hardware and phone representative for credit union for 6 months

• Managed and maintained website through CMS• Maintained site hardware, software, vendors and backups• Researched and implemented project deliverables related to technology