Cory Gerard Email & Phone Number

Fort Mill, Sc, Us

Hardware Maintenance and Imaging: Proficiently repaired, tested, imaged, and maintained PCs, laptops, monitors, printers, and related hardware to ensure optimal functionality and performance.Software Troubleshooting: Expertly analyzed and troubleshooted software issues and computer peripherals to resolve technical problems promptly and effectively.Hardware Configuration: Demonstrated proficiency in setting up, configuring, and integrating various hardware components, ensuring seamless operations.Asset Management: Managed all aspects related to hardware and software assets, maintaining meticulous records and facilitating efficient asset utilization.Large-Scale IMAC Event Support: Played a pivotal role in the installation, relocation, addition, and replacement of hardware during substantial IMAC (Install, Move, Add, Change) events, including client printer migration and PC refreshes.Ticket Management: Ensured that all service tickets requiring follow-up work and calls received timely and appropriate attention, maintaining a high level of customer satisfaction.Data Backup and Preservation: Implemented robust data backup procedures and conducted secure data burning to safeguard valuable end-user information.Process Enhancement: Actively participated in the development and documentation of process improvements, enhancing operational efficiency and service quality.Collaborative Support: Collaborated with team members to resolve end users' technical issues across the program, contributing to a cohesive and effective support environment.Process Execution: Assisted the Site Leader in executing established processes and escalations, ensuring seamless operations and client satisfaction.

Residential PC and Network Technician: Provided expert maintenance and troubleshooting services for PC/laptop issues, delivering high-quality technical support to residential customers.Network Issue Resolution: Proficiently diagnosed and resolved a wide range of network issues in residential settings, including routers, hubs, switches, and wireless connections, ensuring seamless connectivity.Virus/Malware Defense: Conducted comprehensive virus scans and removal procedures to safeguard residential systems from cybersecurity threats, ensuring data security and system integrity.

Oakbrook Terrace, Illinois, Us

Independently Collaborated with End Users: Worked independently with end users to assess and meet their PC service requirements.ITAR Security Collaboration: Partnered with the local site General Manager to ensure the secure management of ITAR-sensitive devices, software, and data.Training and Support: Provided training and support to end users and staff, addressing a variety of computer-related issues.Hardware Expertise: Installed, configured, tested, maintained, monitored, and troubleshooted end-user workstation hardware and networked peripherals.Software Management: Installed, configured, tested, maintained, and monitored end-user workstation software and networking software when required.On-Site Problem Solving: Diagnosed and resolved complex PC problems on-site for diverse end users, suggesting and implementing hardware solutions, including off-site repairs.Effective Communication: Received and responded promptly to incoming calls, pages, and emails, addressing PC and hardware issues.Inventory Management: Maintained an up-to-date inventory of monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.Vendor Liaison: Collaborated with third-party support and PC equipment vendors as necessary.Mentorship and Leadership: Provided guidance and mentorship to junior team members in assigned roles.

Cleveland, Oh, Us

IT Process Proficiency: Demonstrates extensive knowledge of global enterprise IT processes.Efficient Ticket Management: Applies disciplined ticketing systems to deliver timely and quality tech support.Hardware Configuration

Charlotte, North Carolina, Us

Tooling Management and CNC Operation:Oversaw all tooling and associated data for machine operations, ensuring precision and efficiency for job execution.Proficiently operated a variety of CNC machines, including lathes, grinders, and screw machines, to deliver precise and high-quality manufacturing outcomes.

Grand Rapids, Michigan, Us

Inventory Management and SAP Expertise:Utilized SAP system to efficiently pick parts for operators, ensuring streamlined operations and timely deliveries.Conducted thorough audits of warehouse inventory transactions, maintaining inventory accuracy and reducing errors.5S Lean Manufacturing Champion:Demonstrated a commitment to 5S Lean Manufacturing principles by consistently implementing and promoting the "Sort, Shine, Set in Order, Standardize, Sustain" process throughout shifts, fostering a culture of efficiency and organization.

Comstock Park, Michigan, Us

Efficient End-User Support: Provided first-line support for a user base of 100+ through the Dell KACE K1000 ticketing system, ensuring swift issue resolution and user satisfaction.Documentation and Process Optimization: Developed comprehensive work instructions and procedural documents to enhance efficiency and ensure consistent processes.User Management Proficiency: Proficiently created and managed user accounts through Active Directory and Exchange Server, ensuring a seamless onboarding process for new hires.Technology Deployment Expertise: Successfully deployed newly formatted technology to workstations for new hires, facilitating smooth integration into the organization.Virtual Environment Management: Managed and monitored virtual environments using VMWare, ensuring optimal performance and stability.System Monitoring and Security: Monitored antivirus systems and VMWare vSphere Client to maintain a secure and reliable computing environment.Windows Server Expertise: Demonstrated experience with Microsoft Server 2003, 2008, 2008 R2, and Active Directory, contributing to a robust IT infrastructure.

Atlanta, Georgia, Us

Gather and empty trash, Clean building, Follow procedures for the use of chemical cleaners, Requisition supplies and equipment Monitor building security and safety

Associate Of Arts - Aa, Mathematics

.Net (C#) Coding Bootcamp, Software Development/ Web Development

Certificate, Pc Technician