Lead up to 24 direct reports in an effort to provide accurate and timely reports to our customers.Coordinate with multiple teams to monitor queues, track benchmarks, and delegate appropriate work to employees to ensure all deadlines are met.Oversee time-sensitive ambiguous project requests by defining deliverables, delegating tasks, and managing project components through to on-time completion.Implement time-management and workload balance skills through the coordination and communication of large teams both locally and internationally.Monitor individual skills and performance leading to numerous promotions and movement to high profile projects and positions in other departments.Lead company-wide training sessions in the Image Verification process to improve efficiency and cross-collaboration between teams and departments.Attended leadership training opportunities resulting in new team support strategies that improved communication, motivation, and individual development. Improved tracking and monitoring processes by developing new processes that better support the analysis of current workflow to maximize efficiency of the team.Utilized current company programs in an innovative way to alleviate problems with the Quick Squares process leading to a decrease in turn-around time as well as increased revenue and customer satisfaction rates.