Work with stakeholders and implementation teams to maximize value and efficiency of newly implemented ERP software systems.Provide change-management guidance and establish relationships with customers throughout implementation cycle. Develop customer relationships to be a trusted advisor for industry and system best-practices.Assist customers in recognizing opportunities to increase the role of the system in customer businesses to capitalize on operational strengths and add additional benefits and features.Lead cross-functional and multi-organization efforts and meetings to manage expectations, establish deliverable goals, and maintain budgetary/timeline goals.Work hands-on with Sales and Marketing teams to reach prospective and active customers to maximize offerings and provide increased value. Present intricate and/or complex information through easily understood and digestible communications - starting with a "less is more" approach with layered details as needed.Effectively approach complex problems with a calm, simplified approach, establishing a strategy and managing resources along the path.Swiftly address customer escalations to solve problems, rebuild relationships, and establish trust with customer teams.

Coordinate implementation of ERP systems and integrations (CRM, Accounting, Third Party)Manage project goals, deadlines and scope to ensure timely and effective implementationOversee consulting team and technical resource operations for project tasksCreate and maintain implementation plan that communicates requirements, tasks, milestones and statusGather requirements and manage both teammate and customer expectations for software feature development or customization requests

Analyze project specifications and current business practices to identify potential gainsConsult clients though decision-making process to optimize operations and increase efficiencyExamine existing software, recommend improved alternatives as neededGather requirements, establish specifications and configure programs for maximum effectivenessGuide clients through implementation processConfigure external integrations for use within ERP environment

Manage team of ERP Systems Consultants, Project Managers and other related members through the successful implementation of ERP solutions.

Directed fund raising activities to ensure all service dogs are placed with no out-of-pocket expenses to our partnersCoached clients with hands-on teaching Liaised with donors, customers and public relations outlets to spread awarenessTrained a KPETS certified therapy pit bull, to work with children, the sick, the elderly and dog socializationPublic speaking on behalf of pit bulls through invitation only college, university and non-profit events

Developed and maintained relatioships with partner agenciesAligned resources and personnel based on individual strengths and abilities to manage projectsAnalyze logistics data to identify opportunity for improvement Monitor and interpret data trends to forecast future needs

Researched financial patterns and market trends to stay ahead of the harsh economic climatePlanned and coached clients to implement financial strategies Navigated though client's obstacles by focusing on long-term financial freedom

Lead teams in combat support operations which led to decorations in leadership and teamworkHand selected by Installation Commander for promotion ahead of peersMore than twenty medals for leadership, operational excellence, good conduct and meritorious service Traveled the world on a "Tiger Team" to maintain partnerships with foreign forces and to develop solutions to operations issuesAssumed control of delinquent multi-million dollar operations to recover projects and facilitate completion