• Office Administrator.• Social Media.• Senior Account Manager.• E-Marketing.• Sales. • Deliver exceptional customer service .• Facilitate the timely and complete resolution of current and potential customer issues and inquires. • Manage the customer order file including order entry, order maintenance, pricing structure and the overall customer data profile • Field all customer phone calls and provide prompt resolution and troubleshooting to customers. • Generate written documentation to customers• Pro-Active.• Microsoft Word / Excel / Visio

Account Management ServicesConsultant• Account / Project Management.• Interacted with external clients to understand their business needs.• Performed as a Business Analyst to gain client objectives.• Database design and implementation.• Sales• Customer Service.• Structured Production/Informational VISIO Flow Charts.• Created Data Dictionaries for Database Builds, involved in creation of data for selection system.

Sales• In-Side Sales – Cold Calls, Follow Up. • Out-Side Sales – B to B, Door to Door . • Customer Service. • Account Management.

• Interacted with external clients to understand their business needs. • Sales • Graphic Design - Marketing Documentation• Processed all projects on time within due date. • Performed as a Business Analyst to gain client objectives. • Responsible for the Data Analysis on the day to day input and output Data Files.• Created Data Dictionaries for Database Builds, involved in creation of data for selection system.• Produced flow charts for both the client and inhouse production. • Performed Merge Purge de-duping for both Business and Consumer level. • Created a one per phone file for telemarketers. • Crafted multiple per household or company for mailing projects. • Developed NCOA processing (National Change of Address) to assure a true deliverable piece of mail. • Helped in the design of programs, based on clients needs. • Created Excel reports for clients or Bit Strings when building a Database through Excel or SPF data editor. • Structured Production/Informational VISIO Flow Charts. • Managed and Designed Telecommunications / Direct Mail Marketing projects • Manipulated Data for reports and bit strings for database projects thru Excel • Key person involved in the creation and implementation of all Documentation that involved every client’s production. • Exceptional client relations as a Project Manager/Business Analyst

Account Director • Account Relationship Manager, Tracked and controlled all incoming data files, created input control sheets and production flow charts.• Performed data analysis on both database builds and day to day processing• Graphic Design – Database / Customer / Marketing Documentation• Processed data involved in the building of Databases, both for input and output as well as what fields are necessary for selection and use.• Billed each project and tracked all license expiration dates for software as per NCOA, Merge Purge, CASS Certification• Used EXCEL for manipulating data into reports and Data Dictionaries • Controlled seventy five percent of all the production clients.

• Creation of business plan for large scale sports facility • Graphic Design for all marketing solutions • Sales – World Famous Harlem Wizards Show Basketball Team • Referee Harlem Wizards Shows • Individualized and group instruction teaching children from age 10+, how to physically, mentally and as a team player prepare for the “game” and the world. • Created business plan to open major sports complex. • Created entire pricing and marketing plan.

Promoted through the years to a Project Manager • Grew a small production group to being one of the largest billing groups by streamlining production runs for faster turn around times. • Identified clients’ database marketing needs as a Business Analyst. Analysis included source identification, address enhancement (NCOA), appending demographic data, merge/purge (unduplication), mailing requirements. • Built and loaded Database Files for PC based Fulfillment system including documentation and user training. • Built one of the best Consumer files on the market. • Supervised six employees. • Conducted production job analysis for most effective and efficient productivity. • Data Analysis on all input and output files involved in database builds. • Built group to one of the largest production, billing groups in the company. • Created entire pricing and marketing plan. • Responsible for building one of the biggest, most accurate Consumer files on the market.