The IT Technician provides essential technical support to end users by troubleshooting and resolving hardware and software issues. Responsibilities include installing, configuring, and maintaining operating systems, applications, and drivers on desktops and laptops. The technician performs routine system maintenance tasks such as updates, virus scans, and data backups, while efficiently managing help desk tickets to address technical problems. Collaborative team efforts are key to diagnosing and solving complex IT issues. Documentation of support activities, including problem descriptions and resolutions, is critical for ongoing knowledge sharing and process improvement. The IT Technician also maintains knowledge base articles to streamline future troubleshooting and configures user accounts in Active Directory based on role-specific permissions. Additionally, the technician provides basic software training to end users, ensuring effective use of various applications.